客户运营服务专家

岗位描述

Client Service Specialist, Shanghai / China Build Your Career | Have Fun | Make a Difference About Payoneer Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally. Payoneer’s digital platform streamlines global commerce for millions of small businesses, marketplaces, and enterprises from 200 countries and territories. Leveraging its robust technology, compliance, operations, and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure. Payoneer is a leading fintech company built to disrupt today’s way of commerce. Payoneer has accumulated numerous prestigious accolades, including but not limited to: Payoneer - one world, one platform, endless opportunities. About Payoneer China Ever since its inception, Payoneer China has grown at a blistering speed with 250+ employees serving hundreds of thousands of customers. Payoneer China currently is the market leader in cross border payments for ecommerce, B2B trade, and mobile applications. We are also well positioned to grow our business into other business verticals, delivering a portfolio of products and services. This is a unique opportunity for talents to participate in a fast-moving environment to provide disruptive products and solutions that solve real commercial challenges. It is also a great opportunity to super charge your career and to amplify professional growth, business acumen, and cross industry experience. China is a strategic region for Payoneer; moreover, China has many unique requirements and needs. The closer we can approximate a Native Chinese offering the better off we are from a business standpoint. Job Description The Client Service Team oversees and operates Payoneer’s end to end customer experience and proactively addresses issues for our top clients. The team combines service-orientation aiming to ensure smooth customer experience while keeping Payoneer compliant with top industry practices. Role Responsibility: • Provide high quality services to VIP customers via different channels • Responsible for end-to-end resolution efficiency of operational issues • Work closely with sales team and understand customer profiles • Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations • Identify potential risks for major complaints and escalate Is this you? The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient For this role you are also: • Customer centric with problem solving mindset • Self-motivated to reach resolution, proactive and willing to take ownership • Great communication skills • Attention to details Qualification requirement: • 3 years + proven experience in a customer facing role from international company • Bachelor’s degree and English CET-4 • General knowledge of computers and Microsoft Office applications: • Experience with fintech, banking, or eComs industry is a strong plus Who we are: Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you. 薪资详情 薪资范围：15000-19000元/月 职位底薪：15000元/月