亚马逊FBA库存上架缓慢应对技巧
如何通过开Case加快亚马逊仓库上架速度？
近期，不少卖家遇到亚马逊FBA货件上架缓慢的问题——货物已送仓却长期处于不可售状态。本文分享一个实用小技巧，亲测有效：通过开Case与客服沟通后，次日即可实现部分上架，最差也能将商品从“不可售”改为“预售”状态。
1）前提条件：
- 确保货物已送达亚马逊仓库；
- 建议及时查询或联系货代确认物流信息。
2）操作时机：
- 货物到达仓库约3天后（可根据实际情况调整）；
- 检查货件状态，若仍显示为“已发货”但实际已送达，则可联系中国客服协助更新状态。
3）与海外客服沟通步骤：
- 进入亚马逊卖家后台右上角“帮助”中心；
- 选择【Investigate Lost or Damaged Amazon Inventory】（调查丢失或损坏的亚马逊库存）选项，并点击“联系我们”;
- 在“联系我们”页面前，先将页面语言切换为英文（ENGLISH）;
- 用英文说明诉求，以下为参考话术：
Hello there!
My shipment code is FBA160PTS9PG.
UPS logistics order number: 1Z7687E80354621963.
It has been successfully delivered to the Amazon warehouse a few days ago, but until now there has been no information on the shelves.
We are a seasonal product, and it is completely out of stock now. If it cannot be put on the shelves as soon as possible, it will greatly affect our sales and easily cause a product backlog. Please help us to confirm the current status of the goods, whether there are any missing goods or other problems.
提交Case之后，可以稍作等待。通常情况下，第二天就会有少量上架进展，也有变体会从“不可售”变为“预售”状态。