外贸谈判必备:10句高效沟通金句
提升谈判效率,轻松应对各种场景
做外贸,话术就是你的隐形竞争力。一句说到心坎里的话,可能直接帮你拿下订单,而干巴巴的沟通只会让客户流失。以下是你在各类外贸沟通场景中可以用到的高效表达。
1. 应对询价砍价
Could you please advise your budget? So we can see if there is any other solutions for you? 您能否告知预算?我们可看看是否有其他解决方案。
2. 客户表示同行价格更低时
While you may always find lower prices, the difference in Quality is noticeable. 虽然你总能找到更低价格,但品质差异明显。
3. 客户认为价格过高时
This is a common phenomenon, almost all customers will feel the price is high before in-depth understanding of the product. 这是普遍现象,几乎所有的客户在深入理解产品前都会觉得价格太高。
4. 客户已有供应商时表示替代方案优势
Now with economic globalization, a multi-channel supply chain can make your company more competitive in the market for ... products. 经济全球化时代,多渠道供应链可增强贵公司在...产品的市场竞争力。
5. 对方查看消息但未回复
I see you've checked out my offer, but haven't made a decision yet. If there's anything unclear or you need more information, feel free to let me know. 我看到您查阅了报价,如有疑问请随时告知。
6. 客户暂时不需要服务或产品
Thank you very much for your time. Please think of us in the further when you're in the market for products like ours. 感谢您的时间,请在未来需要我们产品时再考虑我们。
7. 没有完全明白客户需求时
Sorry, would you please rephrase that? I want to make sure I understand you correctly. 抱歉,您可以重新表述一下吗?我想确保理解正确。
8. 新客户下订单后
I will pay close attention to your orders and production progress and inform you in time when there is new progress. 我将密切关注订单与生产进度,进展及时反馈。
9. 客户犹豫不决需催促反馈
Kindly reminding that we will have an order arrangement this Friday, will you give us feedback by then? 温馨提醒,本周五我们将安排订单,请在那时前反馈。
10. 应对反复犹豫的客户,想促成下单时
I understand you're still thinking it over, but opportunities come and go quickly. Place your order soon to ensure you can enjoy the discount on this batch. 理解您还在考虑,但机会稍纵即逝,尽早确认订单可享本批次折扣。
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