罗氏诊断产品（上海）有限公司招聘

Technical consultant - App

工作地点：北京市

岗位职责：

• Responsible for the second level technical support, and technical management

• Provide the BTT training for regional under the support of technical principal or technical lead

• In charge of the e-lab Doc platform maintenance and product update

• Attend the application team to do some workshop, share the experience, promote the ability

• In charge of the management of the file, documents update, product bulletin and customer notice update

• Solve application/product problems promptly and completely

• Assist the application specialist to support the customers in the interpretation of test results

• Ensure service activity in full compliance to SHE policy

• Carry out other tasks or projects assigned by line manager

• Conduct business in full compliance to Behavior in Business and Behavior in Competition

任职资格：

• Bachelor Degree in Clinical Diagnostics or Appropriate Science or Medical discipline

• Good command of English in both spoken and written

• Good command of MS office software application

• 4+ years experience in hospital diagnostics laboratory or 4 years similar experience in the industry

Technical Support Specialist 

工作地点：上海市

岗位职责：

• Responsible for handling customer technical inquiry and trouble shooting by phone in Customer Contact Center

• Handle customer technical inquiry and trouble shooting by phone

• Good use of remote diagnosis tools, Customer information Management System, telephony system, other web tools to fulfill customer service request and record communication

• Ability to handle of reagent trouble shooting, as well as software and/or hardware trouble shooting

• Follow up with open case processing until we close case

• Relocate to field service/application team in order to renew technical knowledge and service experience

• Use service standard words and treat our clients warm, polite and satisfy our customers

• Fulfill the working arrangement and be responsible for relocate work. To ensure timely completion of individual KPI

• Constantly learning new knowledge and actively attend company technical and soft skill training program

• Promote 800 line specialized for new covered product line

• Ensure all the conducts comply with Compliance

• Other task assigned by line manager/supervisor

任职资格：

• Bachelor degree or above in Clinical Diagnostics or Appropriate Science or Medical discipline

• Good at English spoken and writing; Good computer skill in office software

• Speaking in a clear voice, mandarin standard, good team communication skills and understanding capability

• Good communication skills, good sense of customer service

• Good-natured, patient, responsible, with team work spirit, be able to work under pressure and conflict management capability

• 1+ year experience in hospital diagnostics laboratory and/or field service/application experience for end-customer

Training & Support Consultant

工作地点：上海市

岗位职责：

• Responsible for technical service training and support for Customers and Technical Services

• Conduct technical training courses for internal employees, customers and distributors
  

• Conduct Power User Group training

• Provide 3nd level technical support for our product

• Provide quick solution to escalated case from region

• Keep close contact with APAC/Global Technique Team

任职资格:

• Bachelor degree or above in Biology, Medical and relative field

• Good command of English in both spoken and written

• Good command of MS office software application

• 5+ years of working experience

Product Supervisor

岗位职责：

• Responsible for creating medical messaging and clinical value on strategic products and identifying qualified opportunities for Roche Molecular Diagnostics product lines

• Work closely with sales, technical product specialists and marketing staff to train and align on medical messaging
  

• Act as the primary resource for medical information regarding products and applications in the areas of expertise

• Develop and maintain relationships with distributors and key opinion leaders

任职资格：

• PhD or MD with Clinical Research experience
  

• 5-8 years of diverse diagnostics industry experience in either Sales, Clinical Research or Marketing
  

• Able to work as a member of a cross functional team
  

• Able to focus on developing and delivering key messages
  

• Proficiency in both spoken and written English

• Good track record for working in a MNC company for five or more years, with related supervisory work experience in sales, application support, customer service or training

(Sr.) Product Manager

工作地点：上海

岗位职责：

• Focus on strategic products marketing and identifying qualified opportunities for Roche Life Science product lines.

• Act as the primary resource for technical information regarding products and applications in the areas of expertise

• Work closely with sales, technical product specialists and marketing staff throughout the region to identify market opportunities, drive sales, and maintain relationships in key accounts

• Business Development:

  - Identify new sales opportunities and work closely with the sales team to manage the sales process

  - Develop and maintain relationships with key customer accounts as well as market influencers

  - Rapidly develop sales pipeline by introducing new applications by leveraging Roche’s existing RUO product lines or introducing newly CFDA approved applications for IVD related product line 

• Application Expertise:

  - Responsible for the production and distribution of on-label product information, training materials and application notes by following company related SOP requirements Frequently work closely with global marketing and product management to develop relevant materials that refer to products’ on-label uses to be used in China market. Examples include: local White Papers, application notes, FAQs and presentations for internal and external use

  -Ensure that sales, support and service are kept informed of any technical or strategic issues that may affect their roles

  -Providing Sales staff with applications advice for RUO products or CFDA approved applications advice for regulated products, ensuring products is targeted appropriately to satisfy customer needs and expectations

• Market and Competitive Intelligence

• Use customer relationships, technical expertise and product knowledge to assist local and regional marketing in the planning and coordination of activities such as product launches, promotional campaigns, marketing communications, market research and competitive activity

• Provide technical information and guidance, where required, to support strategic planning, revenue planning, and monthly forecast processes

  
  

任职资格：

• Master degree or above in the life science discipline (molecular biology, genetics or biochemistry required). Completion of an advanced degree in business (MBA) or related science is strongly desired

• Proficiency in both spoken and written English

• Good command of MS office software application

• Product & marketing expertise

• Good track record for working in a MNC company for five or more years, with related supervisory work experience in sales, application support, customer service or training