My account is (账号邮箱), and I can't log on with my password. Could you please help check my account and confirm my registration status？ Thanks.

我的账号是xxx，目前无法使用密码登录，请协助核查账号注册状态，谢谢。

My order number is (订单号), which was placed on (订单日期). I kindly request you accelerate the processing. Thanks.

我的订单号是XXX，下单日期为某月某日，恳请加快处理并尽快发货，谢谢。

My order number is (订单号), which was placed on (订单日期). I'm writing to ask if you could ship all things that I ordered in a single package, instead of separating them into several packages. Thank you.

我的订单号是XXX，下单日期为某月某日，请问能否将所有商品合并为一个包裹发货，避免分批发货？谢谢。

My order number is (订单号), which was placed on (订单日期). I'd like to return the item as the color is different from what I expected. Could you offer me free shipping label so that I can return it? Thanks.

我的订单号是XXX，下单日期为某月某日。因商品颜色与预期不符，现申请退货，可否提供免费退货标签？谢谢。

My order number is (订单号), which was placed on (订单日期). Is it possible that I have the tracking number of it? Thanks.

我的订单号是XXX，下单日期为某月某日，请问能否提供该订单的物流追踪编号？谢谢。

My order number is (订单号). I have purchased the item from your website only to notice a few days later that its price has dropped about $8. Could you refund me the price difference to my original credit card, please? Thanks.

我的订单号是XXX。购买商品后数日内发现降价约8美元，能否将差价退还至原支付信用卡？谢谢。

My order number is (订单号), which was placed on (订单日期). I found that you have cancelled it without notifying me. May I know the reason?

我的订单号是XXX，下单日期为某月某日。我发现订单被取消但未收到通知，请问能否告知具体原因？

My order number is (订单号), which was placed on (订单日期). Is there any chance I could change my shipping address? The new address is XXX. Thanks.

我的订单号是XXX，下单日期为某月某日。请问是否可以修改收货地址？新地址为XXX。谢谢。

online dispute 网上纠纷

negative comment/feedback 差评

rate this item 给商品评分

write a review 评价

buyers shows 买家秀

change or cancel an order 修改或取消订单

track a package/parcel 追踪包裹

returns and refunds 退货、退款

replace or exchange items 换货

return a gift 退还礼品

check return status 查看退货状态

print return label 打印退货标签

prepare package 准备包裹