跨境电商常用沟通话术模板（中英对照）
未付款订单
Dear $buyer,
We have received your order for XXXXXX, but payment has not yet been confirmed. If you need assistance with pricing, sizing, or any other details, feel free to contact me. Once payment is completed, we will process and ship your order promptly. Thank you!
Best Regards
$myname
译文：我们已收到您的订单，但尚未完成付款。如在价格、尺寸等方面有任何疑问，请随时联系我。确认付款后，我们将立即安排发货。谢谢！
已付款订单
Dear $buyer,
Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order within XXX business days as promised. After shipment, you will receive an email with the tracking number. If you have any questions, please let me know. Thanks!
Best Regards
$myname
译文：您编号为XXXXXXXXXXXXXX的订单款项已到账，我们将在承诺的XXX个工作日内发货，发货后将通过邮件通知运单号。如有疑问，欢迎随时联系。感谢支持！
发货后通知
Dear $buyer,
The item XXXXXXXXXXXXXX you ordered has been shipped. Tracking number: XXXXXXXXXXXXXX. Shipping status: XXXXXXXXXXXXXX. Your package will arrive soon. Thank you for your support!
Best Regards
$myname
译文：您订购的商品XXXXXXXXXXXXXX已发货，运单号为XXXXXXXXXXXXXX，物流状态为XXXXXXXXXXXXXX，预计很快送达。感谢您的信任与支持！
询问是否收到货
Dear $buyer,
According to the EMS tracking information, your order has been delivered. If you have received it, please confirm receipt on DHgate.com. If not, please notify me immediately. Thank you!
Best Regards
$myname
译文：根据EMS物流信息，您的包裹已签收。如已收货，请在敦煌网确认收货；若未收到，请及时告知我。谢谢！
客户投诉产品质量问题
Dear $buyer,
We sincerely apologize for the issue. All items are carefully inspected and securely packaged before shipping, so damage likely occurred during transit. We regret the inconvenience and appreciate your understanding. As a gesture of goodwill, we will offer you additional discounts on your next purchase. Thank you.
Best Regards
$myname
译文：对您遇到的问题深表歉意。我们发货前均严格检查并妥善包装，运输途中可能出现损坏。对此带来的不便敬请谅解。下次采购我们将提供额外折扣作为补偿。感谢理解。
订单完成感谢
Dear $buyer,
We’re glad you’ve received your order. Thank you for your support. We hope you’re satisfied with the products and look forward to serving you again in the future.
Thanks!
$myname
译文：很高兴您已顺利收货，感谢您的支持。期待您对商品满意，并在未来继续合作。
请求买家留好评
Dear $buyer,
Thank you for your continued support. We are continuously improving our service, product quality, and sourcing. A positive feedback would greatly encourage us and help our growth. If you have any needs, please don’t hesitate to reach out.
Best Regards
$myname
译文：感谢您一直以来的支持，我们正不断提升服务与产品质量。如您满意，恳请给予正面评价，这对我们至关重要。若有任何需求，欢迎随时联系。
货物断货处理
Dear $buyer,
We regret to inform you that the item you ordered is currently out of stock. We are contacting the factory to check restocking availability. In the meantime, we recommend similar styles — feel free to browse our selection. Please let us know if you need further assistance. Thank you!
Best Regards
$myname
译文：很抱歉，您订购的商品暂时缺货，我们正在联系工厂确认补货时间。同时推荐您查看同类款式。如有需要，请随时联系。谢谢！
提供折扣激励下单
Dear $buyer,
Thank you for your inquiry. If you purchase XXXX units, we can offer a XXX% discount. Once payment is confirmed, we’ll ship your order promptly. For any further questions, please contact us.
Thanks & Best regards!
$myname
译文：感谢咨询。若您购买XXXX件，可享XXX%优惠。确认付款后我们将及时发货。如有疑问，欢迎联系。
买家议价回应
Dear $buyer,
Thank you for your interest. Our listed price is already optimized with minimal profit margin, so we cannot accept lower offers. However, if you order more than XXXX pieces, we can provide a XXX% discount. Please let me know if you have further questions.
$myname
译文：感谢关注。当前售价已为最优，利润空间有限，无法进一步降价。但单笔订单超过XXXX件，可享XXX%折扣。欢迎继续沟通。
批量订单询价回复
Dear $buyer,
Thank you for your inquiry. We value this opportunity. A sample costs $XXXX USD including shipping. For orders of XXX pieces or more, we offer a bulk price of $XXXX USD per unit with free shipping. Looking forward to your reply.
Regards!
$myname
译文：感谢询盘。样品含运费为XXXX美元。订购XXX件以上，单价可享XXXX美元并包邮。期待您的回复。
无法免运费说明
Dear $buyer,
Sorry, free shipping is not available for orders to XXXXXXXXXXXXXX. However, we can offer a XXX% discount on the shipping fee.
$myname
译文：很抱歉，发往XXXXXXXXXXXXXX不支持免运费，但我们可为您提供XXX%的运费减免。
调整价格后再次催款
Dear $buyer,
We’ve adjusted the price for you, offering a XXX% discount on the original shipping cost. Given the high logistics expenses and our already narrow profit margin, this is our best offer. We hope it meets your expectations. Feel free to contact me if you need anything else.
Best regards!
$myname
译文：我们已为您调整价格，运费享受XXX%优惠。鉴于物流成本较高且利润微薄，此为最优方案。希望您能接受，欢迎随时联系。
无评价买家疑虑回应
Dear $buyer,
Thank you for reaching out. While we may not have many reviews on DHgate, we have years of experience selling on eBay and maintain high confidence in our product quality. Additionally, DHgate’s Buyer Protection ensures payment is only released upon your satisfaction. We look forward to building a long-term partnership with you.
Regards
$myname
译文：感谢来信。虽然我们在DHgate上评价不多，但在eBay拥有多年经营经验，产品质量有保障。平台提供买家保护机制，确保您满意后才放款。期待与您长期合作。
发货后买家未收货
Dear $buyer,
The package was shipped on XXXXXXXXXXXXXX. After investigation, we coordinated with the carrier and re-sent your order via UPS. The new tracking number is XXXXXXXXXXXXXX.
We apologize for the delay and hope you receive your items soon. Please let me know if you have any issues.
$myname
译文：包裹已于XXXXXXXXXXXXXX发出，经与物流确认问题后，我们已重新通过UPS寄出，新运单号为XXXXXXXXXXXXXX。对此造成的延误深表歉意，望您尽快收货。
向老客户推荐新品
Dear $buyer,
With Christmas/New Year/... approaching, XXXXXXXXXXXXXX shows strong market potential. Many buyers resell it on eBay or in stores due to its high profit margin. We have ample stock available. For orders over 10 pieces, the wholesale price is XXX. Thank you.
Regards
$myname
译文：随着圣诞节/新年等节日临近，XXXXXXXXXXXXXX市场需求旺盛，适合转售盈利。我们库存充足，订购10件以上享批发价XXX。欢迎选购。
收到好评后的感谢回复
Dear $buyer,
Thank you for your positive feedback. Your support motivates us to keep improving. We sincerely hope to serve you again in the future.
$myname
译文：感谢您的好评，您的鼓励是我们前进的动力。期待未来再次为您服务。
买家咨询直销代发服务
Dear $buyer,
We offer drop shipping services. Simply provide the delivery address, and we will ship directly to your customer.
$myname
译文：我们支持代发服务，您只需提供收货地址，我们将直接发货至指定地点。