未付款订单

Dear $buyer,

We have got your order of XXXXXX. However, the payment has not yet been confirmed. If you have any questions regarding price, size, or other details, please feel free to contact me. Once payment is completed, I will process and ship your order promptly. Thank you!

Best Regards

$myname

译文：我们已收到您的订单，但尚未完成付款。如在价格、尺寸等方面有任何疑问，欢迎随时联系我。确认付款后，我们将立即安排发货。谢谢！

已付款订单

Dear $buyer,

Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order within XXX business days as promised. After shipment, you will receive an email with the tracking number. Should you have any questions, please don’t hesitate to reach out. Thanks!

Best Regards

$myname

译文：您订购的商品XXXXXXXXXXXXXX款项已确认，我们将在XXX个工作日内发货。发货后将通过邮件通知运单号。如有疑问，请随时联系。感谢支持！

发货后通知

Dear $buyer,

The item XXXXXXXXXXXXXX has been shipped. Tracking number: XXXXXXXXXXXXXX. Shipping method: XXXXXXXXXXXXXX. The package is on its way and will arrive soon. Thank you for your support!

Best Regards

$myname

译文：订单XXXXXXXXXXXXXX已发货，运单号为XXXXXXXXXXXXXX，运输方式为XXXXXXXXXXXXXX，货物即将送达。感谢您的支持！

确认收货提醒

Dear $buyer,

According to the shipping status on EMS, your order has been delivered. If you’ve received it, please confirm receipt on DHgate.com. If not, kindly let us know. Thank you!

Best Regards

$myname

译文：根据EMS物流信息，您的包裹已签收。若已收到货物，请在敦煌网确认收货；如未收到，请及时告知我们。谢谢！

客户投诉产品质量问题

Dear $buyer,

We sincerely apologize for the issue you’ve experienced. All items are carefully inspected and packaged before shipment, so damage likely occurred during transit. We deeply regret any inconvenience caused. As a gesture of goodwill, we’ll offer you an additional discount on your next purchase. Thank you for your understanding.

Best Regards

$myname

译文：对您遇到的问题我们深表歉意。发货前我们已严格检查并妥善包装，损坏可能发生在运输途中。对此造成的不便敬请谅解。下次购买我们将提供额外折扣作为补偿。感谢理解。

订单完成感谢信

Dear $buyer,

We’re glad you’ve received your order. Thank you for your support. We hope you’re satisfied with the products and look forward to serving you again in the future.

Thanks!

$myname

译文：很高兴您已顺利收货，感谢您的支持。希望您对商品满意，期待未来再次合作。

请求买家留好评

Dear $buyer,

Thank you for supporting our store. We’re continuously improving our service, product quality, and sourcing. A positive feedback would mean a lot to us and greatly encourage our team. If there’s anything we can assist with, please let us know.

Best Regards

$myname

译文：感谢您对店铺的支持。我们正不断提升服务与产品质量。如您满意，恳请留下好评，这将极大激励我们。若有任何需求，欢迎随时联系。

商品缺货处理

Dear $buyer,

We regret to inform you that the item you ordered is currently out of stock. We’re contacting the supplier to check restocking timelines. In the meantime, we recommend similar styles that may interest you. Please let us know if you’d like further assistance. Thank you!

Best Regards

$myname

译文：很抱歉，您订购的商品暂时缺货。我们正在联系工厂确认补货时间，并为您推荐类似款式。如有需要，请随时告知。谢谢！

提供折扣优惠

Dear $buyer,

Thank you for your inquiry. If you purchase XXXX units, we can offer a XXX% discount. Once payment is confirmed, we’ll ship the items immediately. Feel free to contact us with any questions.

Thanks & Best regards!

$myname

译文：感谢咨询。若您购买XXXX件，可享XXX%折扣。确认付款后我们将及时发货。欢迎随时联系。

买家议价回应

Dear $buyer,

Thank you for your interest. Our listed price is already optimized with minimal profit margin, so we’re unable to meet your requested price. However, we can offer a XXX% discount for orders of more than XXXX pieces. Please let me know if you have further questions.

$myname

译文：感谢关注。当前售价已为最优，利润空间有限，无法接受更低报价。但单笔订单超XXXX件可享XXX%折扣。欢迎进一步咨询。

批量采购询价回复

Dear $buyer,

Thank you for your inquiry. A single sample costs $XXXX USD, including shipping. For bulk orders of XXX pieces or more, we offer a discounted rate of $XXXX USD per piece with free shipping. Looking forward to your reply.

Regards!

$myname

译文：感谢咨询。样品单价为XXXX美元（含运费）。订购XXX件以上可享批发价每件XXXX美元，并免运费。期待您的回复。

无法提供免运费

Dear $buyer,

Sorry, free shipping is not available for orders to XXXXXXXXXXXXXX. However, we can offer a XXX% discount on the shipping fee.

$myname

译文：很抱歉，发往XXXXXXXXXXXXXX的订单暂不支持免运费，但我们可为您提供XXX%的运费折扣。

调整价格后催款

Dear $buyer,

We’ve adjusted the price for you with a XXX% discount on the original shipping cost. Given the low market pricing and high shipping expenses, our profit margin is extremely narrow. We hope this meets your expectations. Please feel free to contact me if you need any further assistance.

Best regards!

$myname

译文：我们已为您调整价格，原运费享受XXX%折扣。鉴于市场价格较低且物流成本高，此订单利润微薄。希望您能满意，如有需要欢迎随时联系。

新卖家信誉不足解释

Dear $buyer,

Thank you for your message. While we currently have limited reviews on DHgate, we’ve been operating successfully on eBay for many years and stand by the quality of our products. Additionally, DHgate’s Buyer Protection ensures payment is only released upon your satisfaction. We look forward to building a long-term business relationship with you.

Regards

$myname

译文：感谢来信。虽然我们在DHgate上的评价较少，但在eBay已有多年稳定经营，产品质量有保障。平台买家保护机制也确保款项在您确认满意后才会打给我们。期待与您长期合作。

发货后买家未收货

Dear $buyer,

The package was dispatched on XXXXXXXXXXXXXX. After investigation, we coordinated with the carrier and re-shipped the item via UPS. The new tracking number is XXXXXXXXXXXXXX. We sincerely apologize for the delay and hope you receive it soon. Please let us know if you have any issues.

$myname

译文：包裹已于XXXXXXXXXXXXXX发出。经与物流公司核实，我们已取回原包裹并通过UPS重新寄送，新单号为XXXXXXXXXXXXXX。对此造成的延误深表歉意，望您尽快收货。如有问题请告知。

向买家推荐新品

Dear $buyer,

With Christmas/New Year/... approaching, XXXXXXXXXXXXXX is showing strong market potential. Many customers are purchasing for resale on eBay or in retail stores due to its high profit margin. We have ample stock available. For orders over 10 pieces, the wholesale price is XXX. Thank you.

Regards

$myname

译文：随着圣诞节/新年等节日临近，XXXXXXXXXXXXXX市场需求旺盛，利润可观，适合电商或实体店销售。我们库存充足，订购10件以上可享批发价XXX。欢迎选购。

收到好评后的感谢

Dear $buyer,

Thank you for your positive feedback. Your support and encouragement motivate us to keep improving. We sincerely hope to serve you again in the near future.

$myname

译文：感谢您的好评！您的鼓励是我们前进的动力。衷心期待再次为您服务。

关于是否支持代发服务

Dear $buyer,

We offer drop shipping services. Simply provide the recipient’s address, and we will ship directly to your customer.