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【 东南亚四季关怀,激情一夏系列活动报道】——Heart with user, Meticulous care

【 东南亚四季关怀,激情一夏系列活动报道】——Heart with user, Meticulous care Zoomlion Global
2014-08-18
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导读:7月的泰国,夏意正浓,刚刚停歇的推土机旁边散发着层层热浪。这8个大块头就要出保了,这也是我又一次来的这里的目

7月的泰国,夏意正浓,刚刚停歇的推土机旁边散发着层层热浪。这8个大块头就要出保了,这也是我又一次来的这里的目的——在出保前确保这些家伙都顺顺畅畅的工作!

July of Thai isjust the hot summer. There are thermal waves running out from bulldozers whojust finish working. These 8 guys are going out of warranty, that’s why I am here again, ensuring they can function with no fault then.

末检,作为例检的一种,在车辆出保之前对车辆进行全面检查以确保其各项功能正常,为客户除去后顾之忧,是我们服务中一项重要部分,对延长机器使用寿命有着重要意义。

The end inspection,one of the regular check, is an important part of our service, which is the last completely check within warranty period and ensure everything goes well and keep the customers away from worries. And it is significant to prolong lifetime of machines.

我和客户的小伙伴们一起,顶着烈日,开着吉普车穿梭在Red-linePathum ThaniPatthanakan 三个工地之间,认真检查着每一台车的的电气线束,液压管路和机械部件,查机油、验水箱,排线路的过程中发现了不少问题并予以及时排除,以免日后造成更大的故障。在碰到其中一台车时,发现围绕整车检查时发现推土机底部护板处有大量渗漏,经过观察确认为燃油泄露,当时客户瞬间变得忧虑起来,几经排查,最终发现喷油嘴回低压回油管路接头破损,用扎带予以紧急处理,并告知客户后续解决方法,此时,客户的忧虑已去,面露微笑。

Under the burning Sun, my fellows(from users) and I drive a jeep, shuttling back and forth between the Red-line, Pathum Thani and Patthanakan job-sites,carefully checking wires, tubes and hoses of every each of the 8 both inhydraulic and electrical system. We kill each of the many faults we find while inspecting, in order to get the dozers rid of big troubles. However, we see a lot of liquid at the bottom guard when we come across one of the dozers, which turns out to be fuel leakage. And anxious emerges instantly on customer’s face.We go through each part of engine, finally discover the joint that connects low pressure hose with fuel spray nozzle is broken. We take some instant measures and explain the following measure to customer, as a fact, it comes with smile instead of worries.

因工地之间相距较远,车辆分布很散,此末检前后历时大约两周。虽然时常搞得汗流浃背,但是当看到客户满意的笑容并连连点头,看着这8个大块头威武的运转时,心里觉得很舒服。回想,自当初跟着这几个大家伙来到这里至今也有一年,一年的蹲守与跟踪,最终使得这些推土机没有掉队。客户的认可是我的荣幸,然而我深知,末检并不代表结束,而是一个新的开始,需要我们更为细致的关怀!

It takes about 2 weeks to get the end inspection done, because 3 sites are quite far from each other, yet the dozers are also randomly scattered. Though sweating a lot, we are inspiring when we catch the smile faces while custom nodding their heads,and the 8 big guys work well. Take a count, I’ve been taking care of the dozersfor 12 months since the first time I came with them last year, and as a matter of fact, not one ever broke down. And it is an honor when customer admit the work have been done! Yet, I know this isn’t an end but a new start, which need our more Meticulous cares!

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