本职位欢迎外部才俊和罗罗员工申请
（Application open to both RR staff and external talent）
Job Description职位描述
Job Title:Customer Service Administrative Specialist
Location: Suzhou
Vacancy No: 1
Business Unit:Power System
Requisition Number: JR6048675
As a Customer Service Admin. Specialist at Rolls Royce Power System, you will be responsible for job follow of works/services performed by Service Dept.
At Rolls-Royce, we pioneer the power that matters to ourcustomers, to society and to the planet.
Key Accountabilities主要职责：
Coordinate and meet with customers as required for sales administration duties
Responsible for preparing service quotation/tender including cost calculation according to customer request
Responsible for after sales related reports and documentation
Prepare spare parts quotation and spare parts/labor order in SAP
Contact with customer to collect customer information, and update in SAP
Responsible for parts delivery according to customer request
Responsible for customer satisfaction survey
Assist to monitor customer service staff in service arrangement
Responsible for preparing the project drawing file and conducting the project man hour statistics
Responsible for product support related documentation collection and filing. Maintain and improve the product support filing system with regards to completeness of records and easy traceability
Compile man-hour sheets, travel expense claims and other cost incurred for jobs. Calculate actual job cost versus sales for performance evaluation. Update service sales order
Prepare monthly & yearly service sales reports
Maintain and update the engine population, location and customers list in responsible area
Responsible for circulation of technical service information
Arrange third party translation for MTU Documents
Perform all clerical and administrative duties including typing, translation, fax sending/receiving and photocopying, etc.
Key Experiences and any Qualifications职位主要经验和技能要求：
Degree/Diploma holder in Engineering or similar, or possess equivalent qualifications
At least 4 years relevant working experience
Good command of both spoken & written English, good at office softwares
Good communication and interpersonal skills, and is a good team player
We offer excellent opportunities to develop, along with a competitivesalary and exceptional benefits.
Pioneer an ocean of power. Join usand you’ll develop your skills and expertise to the very highest levels, workingin an international environment for a company known the world over for brillianceand innovation.
Beyond tomorrow
We are an equal opportunities employer
申请方式
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或登录网站：www.rolls-royce.com.cn
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