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Position Title: Head of Coworking Space Operations

Location: Sanlitun or Sanyuanqiao  

Salary Range: Negotiable, around 10,000-15,000RMB/month plus bonus

The ideal candidate would need to have a great sense of communication in order to drive a local professional community and to sell event and office space to new members.

The candidate would manage a team of 2-3 persons to run the space.

The ideal candidate will have:

• International mindset

• Performance driven (sales)

• Strong sense of community 

• Positive energy and dynamic 

• Native Chinese, good level of English

• Preferred experience in managing a business (store, restaurant, business center)

• Personable and works well in a team

• Business development skills

Sales/Marketing

• Generates profitable new business through prospecting and inquiry handling within the local market in order to exceed set targets

• Drive and maximize service revenue through up-selling of variable services to new and existing customers.

• Conduct tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range.

• Prospecting to generate leads through local companies, partnerships and brokers.

• Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers/ prospect customers

• To connect our members online and offline, to acquire news customers and to conclude partnership for DayDayUp

• You will pro-actively envision and propose new event ideas, contents and concepts in order to promote corporate relations team objectives and vision. You will also be in charge promoting them internally to our team but also to our target audience.

Operations/Financial Management

• Accountability for Centre profitability, Centre performance and the Centre’s success through P&L management

• Drives revenue for DDU by effectively and consistently maximizing all service revenue.

• Effectively manage the renewal process working to retain every customer at a profitable margin.

• Maximises occupancy and profitability of the centre by proactively managing customers’ expansion requirements

Customer Service

• With a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationships

• Ensures the centre team is delivering exceptional customer service and customer’s needs are handled effectively and efficiently

• Provide direction to center team to ensure there is a clear focus on delivering a high quality services

• Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star business.

Leadership

• Responsible for recruiting, inducting, training, managing, motivating, leading and developing a centre team.

• Set clear performance expectations for each team member and hold them accountable for results

• Conducts meetings in order to brief the team on daily workflow, prioritizing and delegating to the center team in order to meet deadlines and customer needs.

• Clear communication of centre performance and team objectives on a regular basis through monthly team meetings

• One to one meetings with centre team members, setting individual targets and timelines for completion

Community / Logistic

• Organize all the logistics aspects of event organization, from guest/speakers invitation to onsite set-up.

• Identify opportunities to connect companies with relevant potential partners/customers.

To Apply, Please long press the following QR code to check more details.