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About The Hutong
The Hutong has an eclectic and passionate team running a wide variety of programs in Beijing and across China. Our goals are to provide student groups with exceptional experiences, and ensure that students and teachers alike experience the community, culture, and excitement that China can offer. The Education Department designs customized programs that take education groups beyond the sites to engage with their surroundings, explore China, and develop their personal worldview.
Program Account Manager
Position Responsibilities
Manage key Beijing accounts. This includes managing communications with school leadership, admin and teaching staff on all matters concerning program preparation, execution and follows up.
Coordinate the submission of all relevant follow-up documents including budget reports, program notes, inventory use, photo compilations, etc.
Meet with clients in order to help foster a spirit of partnership for all of our program creation
Collaborate with cross-regional team members (Beijing, Shanghai, Hong Kong, and Taiwan) on customer relations management projects.
Negotiate with clients, and understand and meet their needs
Setting and achieving new key client targets and lead outreach efforts in the Beijing area.
Lead idea generation and program development in concert with the
Education Department that is customized to each client school’s specifications
Coordinate content used in each program’s written materials
Manage and support the positive dynamics of a multinational team on the road with student groups
Represent and embody the fun, inclusive, and passionate reputation that
The Hutong staff are known for
Position Requirements
Detailed oriented, with the ability to manage several accounts simultaneously.
Punctual, with the ability to set and stick to deadlines and get back to clients in a timely manner.
Efficient with excel spreadsheets and able to work with or willing to learn InDesign, Photoshop, and Hubspot CRM
Excellent in written communications; able to write and respond to client requests in a proficient and professional manner
Excellent in verbal communications, and confidently able to meet with clients, build relationships, and communicate customer needs to our team
Able to assist with challenging client requests or issue escalations as needed
Experienced in delivering client-focused solutions to customer needs
Passionate about providing top-notch customer service
Comfortable with delegating tasks to a team
Confident in their ability to deliver presentations to client schools across China
Willing to travel, and able to work with clients to create customized education programs
Interested in Chinese language and culture
What We Want To Accomplish
Provide consistently high quality and innovative educational experiences for international student groups
Develop a professional team who are excited to work with The Hutong
Education and are inspired to leave their own imprint on The Hutong community
Encourage students to be creative, curious, and think critically through attending The Hutong’s programs and interacting with The Hutong staff
To Apply, Please long press the following QR code to check more details.
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