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Our client is a leading global travel service provider, it helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers.
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, our client has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".
You can transform your love for travel into a career. We provide a wide range of OTA industry careers in our various business divisions, so you can get to choose the development opportunities that are best for you.
We have flexible performance management and assessment systems, a dual-channel promotion mechanism for rapid development, job rotation based on career development planning and internal hiring mechanisms that encourage the free movement of talent. We also have a rewarding incentive mechanism that helps us better discover, cultivate and retain top talents.
We are looking for experienced QA Manager to join the Shanghai team.
Reporting to the Global QA leader, you will be responsible for planning, directing, and coordinating quality assurance programs across the global markets, as well as working with responsible teams across various business lines to improve user experience.
Performing comprehensive usability testing and analysis to build a deep understanding of our user experience to support strategic decision making.
Conducting in-depth heuristic analyses to uncover usability pain points and information architecture issues on desktop, mobile, and app experiences
Providing direct, tactical, and actionable recommendations to improve user experience, working with various business lines to improve the operational process/procedure underlying the front-end user experience issues.
Conducting comprehensive competitor comparison usability testing and providing a fair quality evaluation between company and competitors.
Creating research plans, recruited participants, conducted user interviews and card sorts, and synthesized data to learn more about the needs and preference of different persona groups.
Bridging the communication between offshore teams and HQ, communicating with various business units.
Delivering presentations that persuasively communicated findings and recommendations to management team and key stakeholders.
Bachelor's degree with experience in the field. Master’s degree preferred.
Experienced in data analysis, operational process, and usability testing.
Sensitive to details.
Great understanding of online customer behaviors.
At least 5 years’ relevant work experience.
Willingness to assist other departments to develop solutions and metrics.
Great communication and administration skills in English.
Submit your resume to the following address with position titel as the subject
resume@hellocareer.cn
