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THE COMPANY
Our client is a dynamic and innovative institution dedicated to empowering students from diverse international backgrounds to excel in an increasingly interconnected world. The company's mission is to provide outstanding services that equip families with valuable insights, enabling them to make informed decisions to fulfill their educational aspirations. Through the personalized approach, the team guides each student in uncovering their passions and unique talents, facilitating their self-discovery journey.
Headquartered in Beijing, with branch offices in Boston, Singapore, and Suzhou, our client's impact extends to thousands of students, assisting them in realizing their educational ambitions and beyond.
Join us
The Role
In this role, you will build and manage a growing team of full-time counselors and manage the daily business operations of the Boston office. You will report directly to the Director of College Counseling in Beijing, and the role includes oversight of both operations and client relationship management.
As possible, the Director of US Operations will travel to Beijing with the Boston team for a total of two trips each year; each trip is generally several weeks in length. Additional travel for training and client meetings may also be required.
Responsibilities
Operations
Supervise US office operations and budget, including office location, logistics, salaries, and benefits.
Arrange travel between the US and Beijing for the Boston team for training and application work.
Provide hiring support and manage a team of US-based strategy counselors and counselors.
Report to the Director of College Counseling in Beijing, ensuring timely and effective communication.
Undergraduate Counseling
Collaborate with the Beijing-based sales team to close sales for the Boston office with an initial goal of 45 new clients per application cycle.
Establish a culture of customer care and motivate your team to deliver consistently excellent service to our students and parents, with the support of Beijing-based Parent Coordinators.
Independently manage and problem-solve client relationship challenges, escalating issues to the Beijing office as appropriate.
Additional Responsibilities
Assist in the management of Due West’s relationships with schools and education partners in the US, and in the execution of US-based programming.
Foster the spirit of Due West identity and close relationships between the Boston and Beijing offices.
Requirements
Qualifications Required
Bachelor’s degree or higher from a competitive American institution.
3 or more years’ experience in a leadership or management role.
Desire to work on a multi-cultural team in an international environment.
Strong English writing, critical thinking, and problem-solving skills.
Desire to lead others to exceed clients’ expectations and expand operations.
Qualifications Desired
Significant experience in a business operations role.
Previous experience as an education counseling or admissions professional.
Public communications and direct customer service experience.
Apply
If interested, please submit your CV to
resume@hellocareer.cn
