Hilton
RMCCSocialBuzz
Hotel Boarding Visit
在过去的三年多时间里，疫情对全球酒店业造成了巨大的冲击，许多酒店面临着前所未有的挑战。但随着疫情逐渐得到控制，酒店业又即将迎来新的机遇和复苏。RMCC 的收益经理们也在第一时间去拜访了他们所管理的酒店，线下的去考察酒店并与酒店的同事们进行更深入的交流。
3年后的第一次“网友见面”会如何？后续文章将带给大家揭晓！
Over the past 3 years, the COVID-19 pandemic has had a tremendous impact on the global hotel industry, and many hotels have faced unprecedented challenges. However, as the pandemic is gradually being brought under control, the hotel industry is once again poised to embrace new opportunities and recovery. Revenue managers from RMCC have also promptly visited the hotels they manage, conducting on-site inspections and engageing deeper interations with their colleagues at the hotels.
How would the first "offline meeting" be three years later? Stay tuned for upcoming article to find out!
收益经理和高级收益经理会前往负责的酒店进行为期3-5天的出差考察。主要的行程安排为每日直接面对面的会议；参观自己的酒店和所有竞争对手酒店以及了解当地市场的业态；和酒店的总经理，商务发展部以及运营部的同事们进行直接沟通交流， 建立起更深入的了解和相互信任。并针对酒店的预算和接下来发展策略进行更深入的讨论并达成一致。致力于更高更好的收益成果。
Revenue Managers and Senior Revenue Managers will travel to the hotels they are responsible for to conduct a 3-5 day business trip. The main itinerary includes daily face-to-face meetings, visiting their own hotel and all competitor hotels to understand the local market trends, and engaging in direct communication and exchange with colleagues from the hotel's General Manager, Business Development Department, and Operations Department to establish a deeper understanding and mutual trust. They will have more in-depth discussions regarding the hotel's budget and future development strategies in order to achieve higher and better revenue results.
Memory
Boarding
Tour
South East Asia
Greater China
Australasia
CRM
Interview
Hotel Boarding
Diana Huang
With Hilton Xiamen
近距离体察酒店周边的环境，自身设施以及竞对条件是作为一个酒店收益必不可少的一个环节。实地考察更能够让我深切得体会到酒店在这市场的潜力与不同之处。
面对面的交流拉近了酒店团队与我们之间的距离，沟通是更有力量和影响力的。
Finally got the chance to get into this market, understand the environment surrounded, facilities/services standard, as well competitors' main advantages. I deeply felt boarding visit is essential for a revenue manager to get into another level of understanding for the hotel as a whole.
The face to face communication shortening the distance in between us and hotel team, communication is getting more powerful and impactful.
Cici Chen
With Conrad Shenyang
能够近距离的感受酒店同事的热情好客和卓越的服务;与酒店同事从线上到面对面的沟通交流会让会议更加高效;了解当地人文环境和实地考察竞争对手情况 也能更加准确判断酒店的市场定位和竞争优势.
Can feel the enthusiastic hospitality and excellent service of hotel colleagues at close range.
Communication with hotel colleagues from online to face -to -face will make the meeting more efficient.
Understanding the local human environment and field inspections of competitors can also more accurately judge the hotel's market positioning and competitive advantage.
Frances Shi
With DoubleTree
Shenzhen Airport
与酒店团队进行一次寄宿旅行非常有价值，不仅可以深入了解酒店的商业环境和市场竞争对手，还可以了解酒店利益相关者在现阶段的专长和重点，我相信每个人对业务都有不可替代的价值和见解，这正是收益经理在远程工作中可以用于更有效地落实经营战略的方式之一。
It is very valuable for revenue manager to have a boarding trip with hotel team, not only to have an indepth understanding of the hotel business environment and the market competitors, but also to know the hotel stakeholders' experties and key focus at the current stage, which I believe each individuals are having irreplaceable value and insights to the business, and this is exactly as a remote revenue manager could take advantage of to leverage and implement our commercial strategies.
Francis Liu
With Canopy Chengdu
疫情之后第一次拜访酒店，能近距离地、直观地感到酒店对于市场恢复充满信心和期待。和线上会议不同的是，面对面交流有效帮助了大家互相理解，加强了彼此的信任，对于各自的工作也有了进一步认识和了解。同时，3年疫情之后市场发生了很多变化。通过竞对酒店的拜访能第一时间把握市场信息和趋势，也非常好地帮助到我们进行收益管理。
For the first time after the epidemic, I visited the hotel and could strongly feel the hotel's confidence and expectations for the market recovery. Different from the online meeting, face -to -face communication effectively helped everyone understand each other’s work and strengthened trust of each stakeholder. At the same time, the market has changed a lot after the epidemic. By visiting competitive hotels, we are now able to grasp market information and trends in time, which then supports our revenue management.
Grace Zhou
With Hilton Dali
更好的了解了酒店的区位、产品和特质，之后能针对性地制定更适合的策略帮助酒店收益最大化; 更好的了解了市场的需求和最新的潮流，之后能开发更好的套餐帮助有针对性地吸引目标客户群体; 了解了整个团队的工作模式和每个团队成员的特征，之后能更高效的完成工作.
Having a better understanding of the location, products and characteristics of the hotel, we can then formulate more suitable strategies to help the hotel maximize its revenue.
Have a better understanding of market demand and the latest trends, and then develop better packages to help attract target customer groups in a more accurate approach.
Understand the working mode of the whole team and the characteristics of each team member, and then be able to complete the work more efficiently.
Pamela Ju
With Conrad Xiamen
It’s been fantastic finally meeting the passionate hotel team of Conrad Xiamen face to face. After joining Xiamen’s team in Sep, seeing the difficulties from afar during the pandemic which everyone gone through, while also experienced the record-breaking moment together. Being with the team and see the positive mindset and efficient teamwork is infectious. Cannot wait for more great times and record to break in 2023 altogether!
Cassie Peng
With Hilton Auckland
这大概率是RMCC 4年以来首次拜访一家位于新西兰的希尔顿酒店。能与酒店商务团队面对面交流是一件激动人心的事，并且这次出差也为我与酒店商务总监、销售经理以及预订部经理共同建立一个互相信任且高效的团队提供了绝佳的机会。
此行的另一个重要目的是让我充分了解酒店的设施服务（包括但不限于房间、餐饮、会议等等）以及奥克兰的酒店市场。2019年之后这个城市迎来了众多新酒店，因此参观竞争对手酒店会很大程度上帮助我评估希尔顿的定位和订价策略并做出相应调整。总体而言这次拜访极大地增强了我对酒店未来业绩的信心！
This was probably the first boarding visit to a New Zealand hotel for the past 4 years! It was exciting to meet the commercial team at Hilton Auckland and more importantly, this trip helped me to build a trusting relationship with the Commercial Director, Sales Manager, Reservation Manager so we could work together to form a highly efficient team.
Another purpose of the visit was to obtain a better understanding about the products (room, Food&Beverage outlets, function space, etc.) as well as Auckland market. There have been many new supplies in town since 2019 therefore visiting all these competitors was crucial to me to evaluate our pricing positioning and strategies. This visit definitely boosted my confidence in this hotel’s future performance!
这次出差不仅使我们对酒店行业的复苏充满信心，也让我们更加深刻认识到了收益管理在酒店业中的重要性。酒店业的复苏需要我们在收益管理方面持续创新和优化，以适应市场的变化和客户的需求。期待在未来能有更多的机会和与酒店的小伙伴线下见面，更深度的互相交流与学习！
This business trip has not only filled us with confidence in the recovery of the hotel industry but has also given us a deeper understanding of the importance of revenue management in the hotel industry. The revival of the hotel industry requires us to continuously innovate and optimize revenue management to adapt to market changes and customer needs.
We look forward to having more opportunities in the future to meet with our hotel colleagues in person and engage in deeper communication and learning!
如果你也想加入专业且温馨的RMCC Family，不要忘记点开文末原文链接申请吼，我们期待你的加入！
Last but not the least,
WE ARE STILL HIRING!
CAN'T WAIT FOR YOU TO JOIN RMCC APAC!