【招聘】RightShip大中华区招聘Customer Service Coordinator

The Company

Permanent, Full Time 
Location:  China 

As world recognised maritime safety and environmental experts, RightShip has an exciting vision to expand its market share and influence in safety, environmental and social outcomes in the maritime industry.   

RightShip is looking for an enthusiastic and proactive Customer Service Coordinator, Greater China with a “can-do” attitude to join our APAC team.  The incumbent will be responsible for handling customer service support to ensure a delightful customer experience and is a vital member who will support the APAC team in achieving the sales targets. 

This role reports to the Head of APAC. 

Major Responsibilities 

At all times display and uphold RightShip values: Our People, Care; Innovation; Integrity; Our Name. 

• Be an active member of the Greater China Sales and Customer Teams and the Global Commercial Team. 

• Develop and maintain a strong working relationship with the Salesforce CRM Team including fulfilling any business requirements as directed. 
  

• Provide administrative and customer support to the Greater China team for new and existing customers. 
  

• Proactively support the team in leads generation to achieve sales target. 

• Work collaboratively with Customer Service Coordinators in other regions to establish synergies, best practices and optimisation where possible. 
  

• Manage Salesforce user access rights including user accounts, user roles, user profiles and permissions and set up new users in Salesforce and DocuSign as required.  

• Provide logistics support for sales events, training and webinars 
  

• Support Sales team(s) with contract management, opportunities and renewals, reports, dashboards, pipeline management and general Salesforce administrative tasks to support business requirements. 

• Build strong rapport with customers. Provide good after sales service to ensure good customer experience and resolve complaints if any. 
  

• Attend to all customers enquiries in a prompt and professional manner. 
  

• Generate quotations and contractual documents where required and verify and check documents and data for completeness, accuracy and consistency.  
  

• Compile and distribute Salesforce weekly newsletter. 
  

• Coordinate with customers and Finance on billing and debt management issues 
  

• Maintain clean and complete Greater China Salesforce data, ensuring information completeness, naming conventions, sense checking and cleaning leads information  
  

• Identify ways to optimise and improve business workflows and assist in the development of standard operating procedures and best practices on use of Salesforce 
  

• Understand business requirements, translate into workable solutions for implementation 
  

• Collaborate with stakeholders to maintain, troubleshoot and administer scalable solutions
  

• Analyse, escalate and report risks as required 

• Any other task reasonably required by the business from time to time 
  

• Degree or Diploma qualifications 
  

• Suitable and relevant experience in Sales Support or Customer Service, functional experience of Salesforce CRM preferred. 
  

• Customer-oriented, self-initiated and meticulous 
  

• Excellent communication and interpersonal skills 
  

• Able to work independently and in a team 

• Adaptable and able to multi-task 

• Proficient in MS Office 

• Analytical and has good systems, process and data troubleshooting skills
  

RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.

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