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阿布扎比出租车多元文化改造
为了改善客户体验TransAD招募了100名东欧司机
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Hire Cars (TransAD)运输监管中心的官员透露，为了反映阿联酋社会多元化，首都从东欧招募了一些新出租车司机。
TransAD客户服务和呼叫中心主任，Yousuf Madani说：“此外，正在安装的出租车安全摄像头也是力争加强司机和乘客的安全性。”
他告诉Gulf News媒体，“此前，巴基斯坦人，印度人和孟加拉国的出租车司机占主导地位，但从尼泊尔，乌干达，卢旺达，肯尼亚，菲律宾，尼日利亚，突尼斯，摩洛哥引进了新司机以及现在来自东欧的100名司机。希望顾客可以更叫放心享受我们的服务。”
这位官员补充说：“该倡议欲在重申阿联酋的多元文化社区，使乘客能与不同背景的人交流互动。这也是营造积极社会氛围的自然响应。”
Madani解释： “为追踪控制而驻守在内政中心的四名TransAD成员，有权监控整个酋长国所有安全摄像头，包括出租车的内厢。这允许员工检举出租车司机的违规行为。例如，拒绝载客，或在路边非法停车。”
Multicultural makeover for Abu Dhabi's taxis
TransAD recruits 100 east European drivers in bid to improve customer experience
(From gulfnews)
In an attempt to reflect the UAE’s diverse society, some of the newest taxi driver recruits in the capital include people from Eastern Europe, a Centre for Regulation for Transport by Hire Cars (TransAD) official revealed.
Additionally, security cameras currently being installed in taxis are yet another attempt at enhancing driver-passenger security, Yousuf Madani, Director of the Call Centre and Customer Service at TransAD, said.
“Previously, Pakistanis, Indians and Bangladeshi cabbies dominated the field but with the introduction of new drivers from Nepal, Uganda, Rwanda, Kenya, the Philippines, Nigeria, Tunis, Morocco and now 100 recruits from Eastern Europe, we hope that customers feel even more at ease using our services,” he told Gulf News.
The initiative reiterates the UAE’s multi-cultural community and enables riders to interact with people of different backgrounds and is a natural response to the positive phenomenon, the official added.
“Four TransAD members are stationed at the Ministry of Interior’s Centre for Follow-up and Control which monitors all security cameras across the emirate, including those inside our taxis. This allows our employees to issue violations to taxi drivers who, for example, refuse to stop for a passenger, or stop illegally on the side of the road,” Madani explained.
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