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今日招聘职位
Recruitment position
Job Title
Company Introduction
Job Responsibilities
As Service Manager in Germany you are responsible to deliver an excellent service experience to our customers, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position communicates with all KA’s aftersales team and service supplier for externally. At the same time also need to interact corresponding departments and our other offices located in Europe internally, to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions.
Key Responsibilities
• Customer focused: support retailers (B2B) either by telephone or electronically concerns or complaints
• Operational excellence: you must understand and own every aspect of the service supplier’s performance. Manages the service level with daily operation.
• Operate mainly from your desk where you advise and follow up on customers on technical queries.
• Process warranty claims of the dealers in SAP
• Obtain and evaluate all relevant information to handle inquiries
• Advise and follow up on customers on technical queries
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Responsible for the country's overall service costs
Job Requirements
Bachelor degree (preferable in a technical area)
Excellent knowledge of customer service principles and practices
Technical acumen is required – you must develop a knowledge of all Segway products
Knowledge of administrative procedures
Able to work independently and exercise good judgement
Fluent in German and English, both verbal and written
Advanced use of Microsoft Office
Proactive attitude and taking initiative
Team player with excellent communication and listening skills
Customer driven mindset
Problem analysis and problem-solving
High attention to detail and accuracy
Data collection and ordering
Stress tolerance
25 working days of paid leave per year
Laptop
Mobile phone
Company events
Discount on company products
Employment Type
Full-time
Working Location
Cologne, Germany
Provide with working visa
Negotiable
If you are interested in this position, please send your CV and application form via http://bit.ly/4oCzP0P. You can also click "阅读原文" to view more job opportunities.
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