有關澳門通卡不動戶處理之通告

有關澳門通卡不動戶處理之通告

尊敬的客戶：

感謝閣下對澳門通的長期支持

根據「澳門通」卡發卡條款：

租用版「澳門通」卡和第一代銷售版「澳門通」卡在連續三年內未有扣值或加值(由最後一次的儲值交易日期起計)，本公司將該卡內電子錢包視為不動戶口，該卡功能將自動失效，本公司將根據本公司服務收費表在該卡的儲值餘額內扣除不動戶的行政處理費。

第二代銷售版「澳門通」卡在三年內未有扣值或加值(由最後一次的儲值交易日期起計)，本公司將該卡內電子錢包視為不動戶口，該卡會被凍結且功能將暫時失效，本公司將根據本公司服務收費表在該卡的儲值餘額內扣除不動戶的行政處理費，持卡人可向本公司申請恢復使用該卡。

相關之『澳門通發卡條款』及『對持卡人服務收費清單及指引附表』，詳細請參閱 https://www.macaupass.com/agreement。

如閣下持有上述之澳門通卡，請盡快到澳門通各客戶服務中心辦理相關啟用或退款手續（如適用），如有疑問，可於辦公時間致電澳門通客戶服務熱線：(853) 2872 7688查詢或於澳門通社交平台留言。

澳門通股份有限公司

2025年12月5日

Announcement on the handling of dormant Macau Pass Card

Dear Client,

Thank you for your continued support for Macau Pass S.A.!

According to "Terms and Conditions of Issue of Macau Pass Card" :

In case the stored value of the Rented Version or the First Generation Purchased Version of "Macau Pass" Card has not been deducted or added within 3 consecutive years (starting from the date of the last store-value transaction), the Company may deem the electronic purse in the card as inactive account. The card will be invalid. The Company will collect the administrative handling charge from the balance of the Stored Value in that card for the inactive account according to the table of service charges of the Company.

In case the stored value of the Second Generation Purchased Version of “Macau Pass” Card has not been deducted or added within 3 consecutive years (starting from the date of the last store-value transaction), the Company may deem the electronic purse in the card as inactive account. The function of the card will be frozen and the card will be temporarily out of service. The Company will collect the administrative handling charge from the balance of the Stored Value in that card for the inactive account according to the table of service charges of the Company. You can apply to the Company to re-activate the card.

For the complete version of the "Terms and Conditions of Issue of Macau Pass Card" and "Attached Table of Charges for Service to Cardholder and Instructions", please refer to https://www.macaupass.com/agreement for details.

If you possess any of the above-mentioned Macau Pass cards and your cards are freezed, please visit our Macau Pass Customer Service Centers to reactivate your cards or request a refund (if applicable) as soon as possible. For further assistance or inquiries, please feel free to contact us at (853) 2872 7688 during office hours or leave us a message on our official social media channels.

Yours Sincerely,

Macau Pass S.A.

December 5 , 2025