外贸邮件回复的各种情况模板

一、报价相关

(一) 客户主动询价，我方报价：

Dear Mr./Ms XX,
Thank you for your inquiry about our products. Below is our best offer:
Product Name:
Specification, Weight, and Size:
Packing:
Payment:
Delivery Time:
Shipment Fee:
Quantity:
Validity:
Other Terms:
Please review the above details and confirm at your earliest convenience.

(二) 我方主动询价，向客户报价：

Dear Mr./Ms XX,
We are pleased to provide you with our competitive price for the product as follows:
Product Name:
Specification, Weight, and Size:
Packing:
Payment:
Delivery Time:
Shipment Fee:
Quantity:
Validity:
Other Terms.
Your feedback would be highly appreciated.

二、产品规格确认

Dear Mr./Ms XX,
To provide you with an accurate quotation, please confirm the specifications such as size, weight, and materials.
We look forward to your reply.

三、询问客户对报价的意见

1. 第一次询问：

Dear Mr./Ms XX,
Have you received our email dated XX/XX/XXXX regarding the quote for XX products? Kindly share your feedback on the pricing.

2. 第二次询问：

Dear Mr./Ms XX,
We sent you the FOB QINGDAO price for XX products on XX/XX/XXXX but have not yet received your comments. Please review and let us know.

3. 第三次询问：

Dear Mr./Ms XX,
After a considerable time, we still haven’t heard back from you regarding our price quote for XX products. Could you kindly confirm your interest in this item?

四、样品处理

a) 寄样前的准备：

Dear Mr./Ms XX,
The samples of XX are ready. Please confirm the specifications, quantity, and your shipping address including telephone and fax numbers so we can send them promptly.

b) 寄样品：

Dear Mr./Ms XX,
We have sent two pieces of XX samples via EMS last week with tracking No. XXXX.

c) 询问客户是否收到样品及意见：

Dear Mr./Ms XX,
Have you received the samples? Please share your inspection results and any suggestions for improvement.

五、订单催促

f) 样品合格，是否下订单：

Dear Mr./Ms XX,
Given that the samples passed the tests, will you consider placing an order? Please let us know your decision soon.

g) 催问客户下订单：

Dear Mr./Ms XX,
You previously mentioned ordering on XX/XX/XXXX. Could you inform us when you will finalize the order to arrange production accordingly?

六、信用证事宜

h) 催开信用证：

Dear Mr./Ms XX,
With the shipment date approaching, we have not yet received your L/C. Please issue it as soon as possible to avoid delays.

i) 修改信用证：

Dear Mr./Ms XX,
Upon reviewing your L/C, we found discrepancies requiring amendments: Clause XX should be amended, and Clause XX should be deleted.

七、出货及其他

(八) 装运通知：

Dear Mr./Ms XX,
The goods under Order No. XX have been shipped aboard SS "COSCO NAPOLI 004W" on Oct 25, 2006, with B/L No GMQD26103016.

(九) 寄单事宜：

Dear Mr./Ms XX,
Documents under L/C No. XX have been sent via DHL on Nov 17, 2006, with DHL No. 7498536846.

(十) 货物跟踪：

Dear Mr./Ms XX,
Have you received the documents and cargo related to Ref No. XX?

(十一) 结汇情况：

Dear Mr./Ms XX,
Please let us know if you have arranged payment for Invoice No. XXX.