Overview
We are looking for an Onsite IT Support Technician to support a manufacturing industry client in their Suzhou office. This is an entry-level role suitable for candidates with 1–2 years of IT support experience. English is not required.
Location
中国江苏省苏州市工业园区
Responsibilities
Provide onsite support for daily IT issues in the office and occasionally in the production area.
Handle basic Windows and Office-related troubleshooting (login issues, software installation, system updates, etc.).
Support end users with PC setup, account creation, password reset, and basic IT operations.
Perform simple hardware tasks such as replacing peripherals, checking cables, memory/SSD replacement, and basic diagnostics.
Assist in managing IT assets including laptops, monitors, and accessories.
Troubleshoot printers, network connectivity (simple checks), and conference room equipment.
Work with the client’s internal IT team or vendors when issues need escalation.
Requirements
1–2 years of experience in IT helpdesk, desktop support, or similar junior IT roles.
Good understanding of Windows OS and Microsoft Office troubleshooting.
Basic hardware knowledge (laptop/desktop components, peripherals, cabling).
Customer-focused, proactive, and comfortable interacting with end users onsite.
Able to work independently with guidance from senior engineers or Service Delivery Manager.
No English requirement — Mandarin Chinese only.
Immediate availability is an advantage.
Preferred Skills ( Optional )
Basic understanding of network fundamentals (LAN, Wi-Fi, IP checking).
Experience supporting manufacturing clients is a plus but not required.
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