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Overseas Technical Support Engineer
Job Responsibilities:
Technical Support：Deliver pre-sales, in-sales, and after-sales technical support to the sales team and end customers.Address technical inquiries, troubleshoot issues, and handle product suggestions and complaints from overseas clients.Accurately document technical issues and repairs of faulty products.
Project Management：Manage project configuration and registration to prevent conflicts and ensure smooth execution.Follow up on product upgrades, modifications, and new product introductions.Conduct market research and analyze competitor products to identify competitive advantages and shortcomings.Provide recommendations for product improvements and support new product development.
Technical Documentation & Customer Training：Develop and update product technical materials, including manuals, datasheets, and operating guides.Conduct technical training for customers to ensure proper product usage.Compile and provide documentation for non-standard product requirements and certified product listings.
Feedback & Improvement：Gather customer feedback and perform market analysis.Analyze overseas market demands and propose actionable product enhancement strategies.
Job Requirements
Candidate Requirements：
Bachelor’s degree or higher in Engineering or a related technical field.
CET-6 or equivalent English proficiency, with strong listening, speaking, reading, and writing skills.
Hands-on experience in fire protection products and system commissioning, with familiarity of relevant technical theories and procedures.
Proficient in computer software and maintenance tools; capable of product debugging and maintenance.
Strong technical problem-solving skills and effective communication ability with customers and internal teams.
Willingness to travel overseas frequently; knowledge of the overseas fire alarm industry is preferred.
Work Environment:
Combination of office-based work and on-site support at overseas project locations.Must adapt to frequent international travel and work independently on project commissioning tasks.
Required Languages：English
Product Development Engineering Lead – Consumer Electronics & Hardware (Shenzhen)
Job Responsibilities
We are supporting a leading international smart hardware engineering and supply chain development company in their search for a Product Development Engineering Lead to join their Shenzhen-based team.The company, led by an expat founder, works closely with global clients from the US and UK to transform ideas into real, market-ready products. With a strong focus on early-stage product development (0→1), they specialize in innovative consumer electronics and hardware solutions. This is an exciting opportunity for a hands-on engineering leader who thrives in building products from concept to launch, across diverse categories.You will report directly to the founder, who is an Expat in China, working in a dynamic and international environment where English communication and technical discussions are part of daily work. This role offers the chance to engage in cutting-edge product development projects across different product types, rather than being limited to a single category.
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Key Responsibilities
Lead the end-to-end product development process, from concept validation, prototyping, and engineering design, through to supply chain readiness and mass production.
Drive technical execution across multiple product types (consumer electronics, IoT, lifestyle hardware, etc.), ensuring feasibility and manufacturability.
Collaborate with global clients and internal engineering teams to define product requirements and ensure alignment across design, engineering, and supply chain functions.
Provide hands-on technical leadership, solving engineering challenges and guiding teams through complex design interdependencies.
Own project communication with overseas clients, ensuring transparency, clarity, and timely delivery of milestones.
Implement and refine product development best practices, balancing speed-to-market with quality and reliability.
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Job Requirements
Key Qualifications
Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Mechatronics, or related field).
10+ years of hands-on product development experience, with proven ability to deliver products from zero to one (0→1) across multiple categories.
Strong hardware/engineering background — able to lead technical discussions, troubleshoot design issues, and guide prototypes into manufacturable solutions.
Experience in consumer electronics or related hardware industries is required; exposure to IoT, lifestyle, or other diverse product types is a strong plus.
Deep understanding of manufacturing processes, prototyping methods, and supply chain integration.
Excellent communication in English, both verbal and written; comfortable working with overseas (US/UK) clients and reporting directly to international leadership.
Strong leadership, problem-solving, and project management skills, with the ability to thrive in fast-paced, outcome-driven environments.
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Location: Shenzhen (Luohu District)
Reporting Line: Senior Leadership Team (Founder/Director level)
Travel: Local factory visits as required
Required Languages：English
Software Engineer
Job Responsibilities
Job Description:
Development and debugging of computer system software.
Equipment selection and price review for computer systems.
Providing technical support to ensure the normal operation of systems.
Job Requirements:
Bachelor’s degree or higher in Computer Science, Automation, or a related field; CET-4 or above in English proficiency.
At least two years of software development experience (outstanding fresh graduates may be considered).Proficient in at least one SCADA software (e.g., IFIX, Intouch, WinCC).
Skilled in high-level programming languages such as C# .NET; familiar with database software (e.g., SQL Server) and network system architecture.
Experience in independently developing software for medium-to-large-scale projects.
Knowledge of industrial configuration. software, PLC control systems, and electrical systems.
Willingness to travel as required.
Required Languages：English, Mandarin
Partition System Engineer (Modular Wall Systems)
Job Responsibilities
About Nexus Modular.:Nexus Modular is a premium commercial furniture brand founded in Singapore. We specialise in designing and producing high-quality furniture for commercial use.
Job Description:
Position Overview: We are seeking an experienced Partition System Engineer with a background in high-end commercial system furniture to lead the structural development of a new modular wall panel system. This is a hands-on R&D role involving the full product lifecycle—from concept validation and prototyping to mass production. The ideal candidate brings strong technical expertise in modular partitions, acoustic systems, or architectural glazing, with a deep understanding of acoustics, structural integrity, building safety regulations, and premium design aesthetics.
Key Responsibilities
Modular System Development: Lead the structural design of a reconfigurable wall system, including frame design, connection mechanisms, mounting methods, hidden cabling paths, and hardware integration.
Technical Design & Prototyping: Produce detailed 2D and 3D engineering drawings (CAD/SolidWorks) BOMs, and technical documentation. Oversee sample prototyping, testing, and structural optimisation to ensure functional and aesthetic quality.
Building Compliance & Safety: Ensure product designs meet relevant building codes, fire safety, indoor air quality, and occupational health regulations in key international markets. Collaborate with testing bodies to obtain required certifications.
Documentation & Manuals: Create clear, professional English technical documents, including product specifications, installation guides, maintenance instructions, and warranty manuals.
Cross-functional Collaboration: Work closely with product design, engineering, QC, procurement, and suppliers to ensure the structure meets production, cost, and user requirements.
Product Optimisation & Innovation: Continuously explore new materials, connection technologies, and acoustic strategies. Lead structural innovations to support product standardisation and scalability.
Quality & Compliance: Ensure designs meet international acoustic standards (e.g. ISO 23351-1, STC/NRC ratings) and are production-ready for global commercial environments.
Job Requirements
Required Qualifications & Skills:
Bachelor's degree or higher in Mechanical Engineering, Structural Engineering, Industrial Design, or related field.
5+ years of experience in structural design for high-end office partitions, demountable wall systems, or glazed/acoustic window frames.
Proven experience developing modular products (e.g. reconfigurable wall panel products from Haworth or Steelcase) from concept to mass production is preferred.
Proficient in CAD (2D) and 3D modelling tools (SolidWorks); visualisation tools like KeyShot are a plus.
Familiarity with extruded aluminium profiles, click/lock installation systems, and integration of multiple materials (wood, aluminium, glass, acoustic panels, etc.).
Strong understanding of acoustic product development and compliance with ISO 23351-1, STC, and NRC standards.
Knowledge of fire-rated wall construction, flame spread regulations, and materials compliance (e.g. ASTM E84, EN 13501-1) is a strong asset.
Experience working with international projects or understanding global workspace trends is preferred.
Strong communication skills in both English and Chinese; capable of producing clear and professional technical documentation.
Detail-oriented, self-driven, and capable of working independently while collaborating across teams.
Required Languages：Mandarin, English
Network Operations Engineer
Job Responsibilities
Responsible for IT equipment operation and maintenance: Inspection, maintenance, configuration changes, data backup, and emergency response plan formulation for equipment such as computer rooms, network switches, firewalls, internet behavior management systems, servers, and storage arrays.
Responsible for IT information system operation and maintenance: Operation and maintenance of systems including SAP, OA, DingTalk, Huilianyi, and ipguard (covering production, R&D, sales, finance, HR, and supplier relationship management), as well as requirement analysis and changes.
Responsible for IT asset and account management: Procurement, selection, maintenance, inventory management of IT assets such as mobile phones, computers, servers, network devices, and IT office equipment; management of accounts including SAP, email, NAS, and mobile phone numbers.
Responsible for IT education and training: Providing IT education, training, and guidance for general staff.
Responsible for IT project coordination and implementation: IT budget management, IT security audits, network weak current projects, computer room construction, and projects related to SAP, OA, etc.
Responsible for the maintenance and management of IT office equipment: Installation and troubleshooting of computer hardware and software systems, computer setup and debugging, and Windows system upgrades.
Job Requirements
Fluency in Japanese is required, as communication with Japanese staff is necessary.
Required Languages：Japanese, Mandarin
Software Engineer -C#
Job Responsibilities
We are seeking a skilled and motivated C# Upper-Level (HMI/SCADA) Software Engineer to join our engineering team. You will be responsible for developing and maintaining PC-based control software, primarily focused on user interfaces, data communication with hardware (e.g., PLCs, embedded systems), and real-time monitoring systems. The ideal candidate has a strong background in C# development, industrial automation, and communication protocols.
Job Requirements
Location:ShanghaiJob Type: [Full-time]
Department: Engineering / Software
DevelopmentReports To: Software
Development Manager
Required Languages：English
Packaging Engineer
Job Responsibilities
Responsibilities:
Develop, test, and validate packaging structures (bottles, pumps, caps, cartons, etc.).
Collaborate with R&D, production, and design teams to optimize packaging solutions for perfume, skincare, makeup, and so on.
Provide technical support to the sales and marketing teams for customer projects.
Job Requirements
Requirements:
Bachelor’s degree or above in Packaging Engineering, Materials Science, Chemical Engineering, or related fields.
Familiarity with common cosmetic packaging standards and materials (glass, plastic, aluminum, etc.).
Strong problem-solving and project management abilities.
Proficiency in English; Chinese preferred but not required.
Willingness to relocate and work full time in Guangdong.
What We Offer:
Exposure to global clients (L’Oréal, Avon , P&G, Victoria’s Secret, Il Makiage, etc.)
A diverse, people-first culture with clear career paths
Hands-on experience in a high-end manufacturing environment
Competitive compensation and support for relocation
Working visa
Required Languages：English, Mandarin
Quality Control Engineer (1 Position)
Job Responsibilities
Responsibilities:
Establish and monitor quality inspection processes across the production line.
Lead quality issue investigations (root cause, CAPA) and communicate with clients when needed.
Work closely with production, technical, and merchandiser teams to improve consistency.
Assist in training QC team members and standardizing inspection criteria.
Maintain inspection documentation and reporting systems (QC reports, audit records, etc.)
Job Requirements
Requirements:
Degree in Quality Management, Materials, Engineering, or a related field.
2+ years experience in quality assurance/control, preferably in packaging or manufacturing.
Knowledge of visual inspection standards, ISO/QA systems, and quality tools (Pareto, Fishbone, 5Whys).
Fluent in English; Chinese preferred.
Based full-time in Guangdong.
What We Offer:
Exposure to global clients (L’Oréal, Avon , P&G, Victoria’s Secret, Il Makiage, etc.)
A diverse, people-first culture with clear career paths
Hands-on experience in a high-end manufacturing environment
Competitive compensation and support for relocation
Working visa
Required Languages：Mandarin, English
Customer Value Enhancement Project Engineer
Job Responsibilities
Be responsible for the management of domestic and international clients, and maintain good client relationships.
Be responsible for project management, including project initiation, implementation, and assessment of project value.
Be responsible for handling on-site issues at the client's location and resolving client-side problems.
Job Requirements
A key university bachelor's degree or above; science or engineering background.
International students from Taiwan, Malaysia, Vietnam, and Singapore, with good English listening, speaking, reading, and writing skills.
Working experience in customer service for PCB equipment is a plus.
Possess good communication and learning abilities, as well as a strong sense of service and collaboration.
Able to adapt to medium- and long-term business trips or expatriation.
Required Languages：Vietnamese, Thai, Japanese, Malay, English
IT Field Support Engineer
Job Responsibilities
Job Functions:
The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
Primary Workflow:
Spares management inbound and outbound the warehouse
Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
Conduct onsite physical & logical audits for proactive sparing.
Perform quarterly onsite preventive maintenance per assigned customer.
Handle spare parts deliveries to FE, SeP & client.
Issuance of IMR’s, POR’s
Assist VCA’s & BDA’s for investigating missing parts from stock counting.
Customer communication
Updating TRT internal procedures
Learning additional technical and non-technical skills.
Sourcing Local Service Partners
Sourcing Local Logistic Partner / Supplier
Required Deliverables:
Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares.
Ensure all supported incidents or tickets are resolved within SLAs.
Ensure all customer communication is prompt, professional and reliable.
Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.
Continuously learn additional technical and non-technical skills
Escalate calls through the correct channels promptly.
24 x 7 Support Structure
Comply fully with company policy to always protect the interests of TRT.
Ensure local SeP is available for onsite requirements.
Working with VCA team for local parts sourcing
Accountabilities:
Local ticket management/status monitoring and make sure they are resolved within SLAs.
Warehouse inventory movement monitoring
Ensure warehouse parts labelling & binning is compliant with TRT global standard
Ensure procedures are properly followed when onsite
Ensure on time support for spare parts
Disaster Recovery:
Coordination within FE / SeP team for urgent part requirement onsite
Handle coordination & keep good working relationships with logistics and service partners.
Coordination with known local vendors for urgent logistics sparing.
Coordination with VCA, BDA & GSD division for parts needed for a call.
Coordination with VCA, BDA & GSD division for inventory movement
Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
Service Call Updates:
Ensure timely updating to GSD & FE for calls requiring additional parts on-site.
Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
OH&S Work Environment:
Ensure that the warehouse or technical work areas remain clean and always organized.
Ensure that you adhere to ESD procedures.
Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.
Job Requirements
Candidates must possess a college degree. Training and Certification would be an advantage.
Certification on Various Networking platforms
Strong understanding of Networking fundamentals
Cisco and Juniper Certification preferred.
Solaris – Oracle Certified Professional
VMWare – VMWare Certified Professional
TSM - IBM Certified Deployment Professional
Preferably have 7 years of experience in IT spare parts control & warehouse maintenanceWilling to be assigned to TRT office location, and to travel to TRT offices globally on as needed basis.
Required Languages：Mandarin, English
