对于外贸人而言，WhatsApp早已是再熟悉不过的拓客工具，月活超30亿，无需提前添加好友就能直接发送信息，借助它开发客户，成了每个外贸人的必备技能。
WhatsApp是许多国家中最受欢迎的聊天应用程序，包括巴西、德国、印尼、意大利、荷兰、沙特阿拉伯、泰国和土耳其等，尤其是阿根廷、香港、印度、马来西亚、墨西哥、新加坡和西班牙，用户渗透率超过80％。
今天我们就来分享通过WhatsApp开发外贸客户的方法+话术模板，助你订单满满。
1
WhatsApp养号
养号小TIPS：通过一些小技巧，来顺利渡过新手期。
一机一号不更改：注册完成后第一时间完善自己的个人信息，一次性确定好名字和头像，后期不要随意进行更改，更不要来回登录登出不同WhatsApp账号。
添加已知好友聊天：先添加一些熟悉的客户/同事，互相保存添加为好友。每天给3-4个人发消息，最好纯文字发20条以上。双方默认好友关系时，不会产生封号风险。
定期发布优质动态：日常可以发布一些个人动态（不要带产品的推广链接），让WhatsApp算法判定你是一个正常且优质的用户。
控制加发消息数：前期一定不能建群，发消息的次数和时间也需要进行控制，模拟正常用户行为，逐步增加次数，不要频繁大量发送。
2
WhatsApp开发客户
http://t.smartsousou.com/w/A8F688
3
WhatsApp沟通话术
WhatsApp所发信息的内容上需要注意，很多客户急功近利发硬广，又或者是不注意打招呼的内容，第一句话就能把对方聊死，造成的结果就是别人觉得你没礼貌，直接封禁你的对话或者不回复你。常见的有自报家门、抬高对方、提供价值、交个朋友等。
①简短礼貌+清晰自我介绍
Hi [Name], I'm Leo from HONGMOULD in China. I noticed your company operates in the [industry] sector, and I thought you might be interested in the high-quality [product name] molds we manufacture.
②凸显专业+提问引导互动
We have over 10 years of expertise in [product] molds and have partnered with clients across [region]. May I ask if you are currently sourcing these products?
③热情问候+精准对接需求
Hi Ahmed, this is Mia from YSal. I'd like to personally say hello and check if you are the right contact for sealant sourcing.
④推进订单+低压沟通
If everything meets your expectations, I can prepare the Proforma Invoice (PI) today. Feel free to let me know your thoughts.
⑤价值提供+合作试探
Here’s our product catalog for your reference (no promotional content included): [website or Google Drive link]. Would you be open to exploring potential cooperation opportunities?
⑥定制化开场+体现调研
Hi John, I came across your company on [platform/website] and noticed you're working with plastic enclosures. We specialize in customized injection molds similar to those you currently use. Could I send you some relevant examples?
⑦安全破冰+地域共鸣
Hi John, I've observed that many buyers from your country have been sourcing [product type] recently. Are you currently collaborating with Chinese suppliers for this product?
⑧行业动态+解决方案导向
Hi David! I just learned that the EU has announced the new RoHS 3.0 regulations for electronic products. If you're sourcing cables, we can provide compliant certificates and cost-saving alternatives. Would you like more details?
⑨破冰引流+价值前置
Hi [Name], I noticed your recent website update/new product launch featuring [product]. Our product/service has helped our resellers reduce costs by 15%. Would you be interested in a brief introduction?
⑩痛点共鸣+解决方案输出
Hi [Name], many buyers in your industry have shared that they face challenges with MOQ (Minimum Order Quantity), quality consistency, or lead time when sourcing [product type]. If you're encountering similar issues, I'd be happy to share some practical solutions.
4
WhatsApp沟通技巧
发送时间：客户所在国家工作时间9:00–11:00/14:00–17:00。
发送内容：一次只发一句简短内容，不要一开始就发长篇介绍和catalog。
文化适配技巧：
①中东/北非客户
开头用“Dear [Name]”替代“Hi”；增加宗教节日祝福（如Eid Mubarak）；避免使用红色（部分国家文化禁忌）
②拉美客户
使用更多表情符号；接受更随意的语气（“Hola qué tal!”）；提及足球/家庭等文化符号。
③北欧客户
保持简洁直接；强调环保/社会责任认证；避免过度热情。