Dear Merchants,
We hope this letter finds you well, thank you for choosing our service and cooperating with us. We sincerely apologize for not being able to sent you the transaction funds generated yesterday(Nov 27,2025) on time today(Nov 28,2025).
We are terribly sorry that due to intermediary bank delays in today's settlement transfer, we are unable to complete the settlement request before 17:30 Australian time. Therefore, we can only postpone the the transaction funds generated yesterday(Nov 27,2025) until next Monday(Dec 1,2025).
Please note that other SuperiorPay services, including payment and refund, will NOT be affected by the suspension of settlement. If you have any inquiries, please do not hesitate to contact us at info@supaytechnology.com.
We apologize for any inconvenience this may cause and appreciate your understanding and support.
尊敬的商家,
感谢您选择我们的服务并与我们合作。在此，我们向您致以诚挚的歉意，因为今天（2025/11/28）我们无法按时将昨天（2025/11/27）产生的交易款项结算给您。
很抱歉，由于今天的结算转账中间行延迟导致我们无法在澳洲时间17:30之前完成结算请求。因此，我们只能将昨天（2025/11/27）产生的交易款项延迟至下周一（2025/12/1）结算给您。
请注意，其他 SuperiorPay 服务，包括付款和退款，不会受到结算暂停的影响。如有任何疑问，请随时通过info@supaytechnology.com 与我们联系。
我们对此可能会造成的任何不便表示歉意，并感谢您的理解和支持。
SuperiorPay Global Team
Nov 28, 2025
