Position:
Corporate Helpdesk Representative
Location: Beijing
Are you ready to embark on an exciting journey as a Corporate Helpdesk Representative? We are seeking a proactive and results-driven individual to join our dynamic team. We are committed to delivering exceptional corporate sales and exceeding revenue growth targets. If you have a passion for driving corporate sales, winning new customers, and managing corporate accounts, this opportunity is perfect for you. Join us and be a valuable part of our team as we soar to new heights together!
Responsibilities
· Provide pre-sales and post-sales support for corporate agencies and corporate customers via phone.
· Provide information for ticketing and fare rules.
· Evaluate customer complaints and forward them to relevant departments. Follow up on their responses to the customers.
· Provide Miles & Smiles supports to the customers. Give information about latest developments about the benefits and updates about the program.
· Assist to develop potential corporate and inform them about Turkish Corporate Club.
· Coordinate special requests from customers with relevant departments.
· Check filing and report problems to relevant departments.
· Effectively work to ensure corporate customer satisfaction via providing after sales support.
Requirements
1
Minimum BA/BS Degree or equivalent.
2
At least 2-3 years of experience in airline industry or travel management company. Candidates with corporate sales experience will be given preference.
3
Strong understanding of the business travel market and distribution network in your respective country.
4
Demonstrated skills in influencing and effective communication.
5
Proficiency in corporate sales and negotiation techniques.
6
Ability to thrive in a cross-functional team environment.
7
Competency in MS Office programs.
8
Excellent command of English.
Application Process
Interested parties please send full resume with current, expected salary and availability to LPAN@THY.COM closing date for application: 26 September 2025.