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【前沿洞察】新常态化下的透明性及敏捷性

必维BureauVeritas

2020-06-02

导读：我们采访了必维集团工业和设施事业部全球服务产线高级副总裁Renato Catrib。

值此非常时期，全球各国的公司、机构和其他社会组织在历经数周封锁后正准备逐步复工。对于决策者来说，确保员工、客户、用户的健康及安全是重中之重。

我们采访了必维集团工业和设施事业部全球服务线高级副总裁Renato Catrib。

过去的几个月，全球陷入了迷茫和未知。您认为未来会怎样？

虽然未来难以预测，但有一点很明确：健康、安全及卫生这些在许多行业本已经重要的问题将更加重要。

对于许多公司来说，它们已经成为重中之重。社会可能不会发生根本性的变化，但将进入“新常态”。也就是说，病毒将在很长一段时间内与人类共存。人们需要回到学校、重返工作岗位并四处走动。我们会恢复危机前的习惯，但是会面临不同的环境并遵守新的规则。

对于企业和公民而言，这种新常态将导致以下问题反复出现：所有集体和个人是否充分实施了有效措施?

在新时期，人们还必须迎接另一挑战：重塑信任感，以平和的心态逐步恢复生活。

为应对该挑战，企业在复工复产时需解决健康、安全和卫生问题，并保持透明性。社会将以新的方式审视世界以及企业和政府所采取的行动。当下没有什么是一成不变的。随着医学科学的发展及科研机构新知识的涌现，卫生条例及协议也在得到迅速发展与完善。

未来会怎样?毫无疑问，未来企业需要在保持透明性的同时，以创新的方法更灵活地响应社会需求。

您谈到灵活性。期盼复工的经理和决策者在世界各地运营的办公场所面临着不同的监管规定。必维如何让他们放心并帮助他们？

各国的不同经历及所处的不同阶段让形势变得更为复杂。一些国家的经济活动已经重启，而另一些国家当下还在以举国之力应对公共卫生危机。在欧洲，一些国家正谨慎地解除限制人员流动及商业活动的措施；在美国，加利福尼亚州率先开始放宽维持数周的封锁规定；中国及其他亚洲国家已经开始复苏。所有组织都在思考采取何种流程、如何采取最佳方式推进，当落实措施后如何让员工、客户、用户及所有利益相关方确信他们已采取了现阶段所需的所有保护措施。

世界卫生组织、国际劳工组织及其他国际公认的权威机构/组织等已发布了全球建议，与此同时也发布了针对本土具体需求的建议。各地区间的经验有所不同，需要透彻了解各地的具体状况。

必维集团对国际和当地法规有深入的了解，能够通过宝贵的专业知识及敏捷性帮助企业快速适应新常态。必维调动全球专家网络收集并分析与大流行病相关的最佳实践、建议及全球卫生保护条例。这一综合方法使得必维能够确定最为合适的健康保护参考及协议。必维集团分布在全球140多个国家，在认证过程及健康安全检查方面拥有近200年的历史，这使其成为了该领域公司及政府机构的有力盟友。除国际组织外，必维集团还助力小型企业，验证其是否采取符合卫生条例及建议的保护措施。

除当地法规差异之外，在适合的安全条件下成功复工还需考虑哪些因素？

这些卫生协议都遵循以下基本原则：保持社交距离以及采取基本的卫生措施。随后需要了解每个行业面临的具体挑战，这将决定需要考虑哪些额外的需求及建议。必须根据实际环境强化、调整措施。例如，在组织人员如何移动、排班，考虑工作站布局方面，建筑工地与工厂、办公室、酒店或餐馆、商店、公共设施或基础设施有很大的不同。

大型国际公司面临的另一重要挑战与供应链相关。我们应如何确保极其复杂、遍布全球的企业供应链在经历了前所未有的中断后，能够在绝对安全的情况下重启?公司需要尽可能快速、安全地确定复工流程。这意味着分析关键的运营流程。

我们活动的本质再次跨越了整个经济领域，使我们深入地了解了所有行业及地区的工作流程。

诚然，这场危机是卫生领域面临的一项挑战，但它也给企业带来了业务方面的挑战，促使我们重新思考全部工作及组织流程。

为满足此类特定需求，必维集团开发出了一项专门服务来支持复工复产：“必维‘标签’助力企业再启航”。这项举措面向各行业各类型地公司及向公众开放的机构。

“必维‘标签’助力企业再启航”包括基于一系列检查清单的场所评估解决方案，该评估解决方案分为以下三个层级：全球或一般、具体（按行业）及本地（按区域或位置）。后者考虑地方当局规定的具体义务和建议。通过一个专门的数字平台，在网上按照检查清单进行符合性评估。之后可以进行远程审核或者现场审核。如果组织通过审核，必维集团将根据要求出具带有认证或标签的审核报告。为验证所采取的措施是否长期有效，组织可能会在没有通知的情况下开展后续审核。

从这场危机中您看到了什么？

首先，我们必须继续秉承明确又谦逊的态度：人类对于此次病毒的认知在不断加深。我认为，这场危机让我们更具灵活性。人们对流行病的理解不断加深，治疗方法或疫苗有望投入使用，我们的建议也会随之调整,这也还将取决于社会在面对疫情时的反应。因此，标签或认证的过程也有可能发生变化。

其次，在过去，使用数字技术的能力被视为创新，而今它将成为新常态的重要支撑。这一情况使得人们能够实时调整适应。数字化将有助于满足社会对于透明性日益增长的需求：这也是我们决定提议在线获取检验和审核结果的原因。全部内容均记录在必维专门为此开发的数字平台上。

在当前环境下，企业复工时检查物理空间的健康、安全、卫生是否符合要求至关重要。能够证明这点将决定业务的成败。这也是“必维‘标签’助力企业再启航”解决方案完全数字化的原因：确保从企业到社会的速度、可追溯性及透明性。

必维集团经常提及透明性及信任的原因是什么？

的确，必维的专业技术、专门技能及作为独立第三方代表的信任与公正使我们成为了支持全球各地、各领域经济复苏的支柱。必维的使命对于质量、健康、安全至关重要。必维能够凭借自身的资产和信誉，在新常态下发挥积极作用、塑造一个充满信任的世界。

"BRINGING TRANSPARENCY AND AGILITY IN THE NEW NORMAL" BY RENATO CATRIB

In countries all over the world, after several weeks of lockdown, companies, institutions and society are gradually preparing to restart their activity in unprecedented circumstances. Decision-makers have a single priority in mind: to guarantee the health and safety of their employees, customers and users.

We talk to Renato Catrib, Senior Vice President for Industry & Facilities Global Service Lines at Bureau Veritas.

The last few months have plunged the world into uncharted territory. How do you see the future?

"While it is very difficult to predict the future, one thing is clear: health, safety and hygiene issues - already key in many sectors - have moved to center stage.

For companies, they have become a critical priority. Society may not change radically, but there will be a "New Normal". By this I mean a world in which we have to live and continue to move forward alongside the virus. We will need to go back to school, go back to work and move around. Our pre-crisis habits will return, but under different conditions and with new rules.

For businesses and citizens, this New Normal will lead to a recurring question: are all the measures that are taken collectively and individually effective, well-implemented and sufficient?

This new era will also have to deal with another challenge: rebuilding trust so that life can resume little by little and with peace of mind.

To meet that challenge, companies will need to address health, safety and hygiene issues as they return to work, and act transparently. Society will have a new way of looking at the world, and the actions of companies and governments. Today nothing is set in stone. Health regulations and protocols are evolving rapidly as medical and scientific communities develop new knowledge.

How do I see the future? No doubt it will require companies to be even more flexible, responsive, innovative and committed to Society with transparency."

You talk about flexibility. Managers and decision-makers looking to restart their businesses face different sets of regulations for every office they operate around the world. How can we reassure and help them?

"Countries are going through different experiences, at a different pace, and that's what makes this even more complicated. Some countries have already relaunched their economies. Others, for the moment, are still entirely devoted to managing the health crisis. In Europe, some states are cautiously lifting measures restricting movement and business activity. In the United States, California is leading the way and is beginning to relax the lockdown rules that have been imposed for weeks, while in China and other countries in Asia, recovery has begun. All organizations are thinking about what processes to put in place, how best to proceed, and when it is done, how to reassure their employees, customers, users and all stakeholders that they have taken all the protective measures required by the situation.

While Global recommendations have been issued by international bodies such as the World Health Organization, International Labor Organization and other international recognized authorities / Organizations, others are designed to meet specific local needs. Experiences vary from region to region and demand perfect understanding of each specific situation.

Through its in-depth knowledge of international and local regulations, Bureau Veritas brings valuable know-how and genuine agility to help companies to quickly adapt to the New Normal. We have been able to mobilize our international network of experts to collect and analyze best practices, recommendations and global health protection regulations related to the pandemic. This integrated approach enables us to define the most appropriate health protection references & protocols. An international presence in 140 countries and expertise in certification processes and Health and Safety Inspections for nearly 200 years make Bureau Veritas a powerful ally for companies and public authorities in this context. The Group is able to support small businesses as well as international organizations, and to verify compliance with health regulations and recommended protective measures."

Beyond differences in local regulations, what needs to be taken into account to restart business successfully, under the right safety conditions?

"The health protocols all have a common basis: social distancing and basic hygiene measures. There is then a need to understand the specific challenges of each business sector, as these will determine the additional requirements and recommendations that need to be considered. Measures must be enhanced and tailored to the physical environment. A construction site is not the same as a factory, an office, a hotel or restaurant, a shop, or a public facility or infrastructure. Organizing how people move around, planning shifts, thinking about workstation layout, are just a few examples.

Another important challenge to be faced by large international companies is related to Supply Chains. How can we ensure that companies' supply chains, which are highly complex with a plethora of players spread around the world, can start up again in total safety after an unprecedented disruption? Companies need to define restart processes as quickly and as safely as possible. This means analyzing critical operational processes.

Here again, the nature of our activity, which spans the whole economy, brings us in-depth knowledge of the work processes of all business sectors and geographies.

This crisis is obviously a health challenge, but it is also a business challenge that invites us to rethink all work and organizational processes.

It is to meet these particular needs that Bureau Veritas has developed a dedicated service offer to support business recovery: "Restart Your Business with BV". This initiative is aimed at companies of all sizes and sectors, as well as establishments open to the public.

"Restart Your Business with BV" consists of a site assessment solution based on series of checklists, with three levels: Global or General, Specific (by business sector), and local (by geography or location). The latter takes into account specific obligations and recommendations set out by local authorities. The conformity assessment against the checklists is done online, via a dedicated digital platform. An audit is then organized, remotely and then on site. If the organization passes the audit, Bureau Veritas issues an inspection report with a certification or a label, as required. A follow-up unannounced audit may also be carried out to verify that the measures put in place are maintained over the long term."

What do you see coming out of this crisis?

"First of all, we must continue to act with precision and humility: humanity's knowledge of this virus continues to deepen. In my opinion, the first thing this crisis is pushing us towards is greater flexibility. Recommendations will continue to evolve, as we develop better understanding of the epidemic's evolution, the hoped-for development of treatments or a vaccine. They will also depend on the behavior of societies in the face of the virus. As a result, the procedures for labeling or certification are also likely to evolve.

Secondly, what used to be considered innovation will become a pillar of this New Normal: our ability to use digital technologies. The situation has enabled people to adapt in real time. Digital will help meet society’s growing demand for transparency: this is why we have decided to propose the online availability of inspection and audit results. Everything is recorded on a digital platform that we have specifically developed for this offering.

In the current context, checking the health, safety and hygiene compliance of physical spaces during business restart is essential. Being able to prove it will determine business success. That is why the 'Restart Your Business with BV' solution is completely digitized: to guarantee speed, traceability and transparency from Business to Society."

Transparency and trust are regularly mentioned by Bureau Veritas. Why is this?

"Indeed! Our expertise, our know-how and our mark of trust and impartiality as an independent third party are the pillars that enable us to support the global economic recovery in all business sectors, everywhere in the world. More than ever, our missions are essential to quality, health and safety, and we have all the assets and credibility to play an active role in shaping a world of trust in the New Normal."

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必维集团成立于1828年，是全球知名的国际检验、认证集团，其服务领域集中在质量、健康、安全和环境管理以及社会责任评估领域

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必维BureauVeritas 必维集团成立于1828年，是全球知名的国际检验、认证集团，其服务领域集中在质量、健康、安全和环境管理以及社会责任评估领域

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