*安全网购锦囊*
网购有风险，下单需谨慎，建议广大网友理性消费。如何在享受网购便利与实惠的同时将风险降至最低？
--选择正规电商网站，高信誉卖家。
Choose reliable e-commerce websites and reputable sellers.
消费者应选择值得信赖、口碑好的电商网站进行购物，网站需展示解决问题的清晰流程，允许退换货，有着保护消费者个人和财务信息安全与隐私的明确制度，公开企业登记号码和电话、传真号、实际地址等有效联系方式。
Only consider buying from trustworthy e-commerce sites that have a good reputation, display clear processes for solving problems and giving replacements and refunds, display clear systems for protecting the security and privacy of personal and financial details, display a business registration number, phone and fax numbers, physical address and other valid contact information.
下单前，除了要关注卖家信誉度、用户评价、销量、商品细节等信息外，消费者还应注意卖家是否加入"7天免邮退换货"等消费者保障服务。
Before placing an order, you should pay attention to the credit of the seller, user comments, sales volume and details of the products. Customers should also check if the sellers provide consumer protection services such as "7-day refund and replacement with free shipping".
--不明网络连接，切莫轻易点击。
Beware of links from unknown sources.
对于通过QQ、阿里旺旺、微信、邮件、论坛等发送的不明链接，不要随意点击，更不要按照链接提示进行相关操作，谨防不法分子以此种方式发送木马病毒，进行"网络钓鱼"。
You should never click on links from unknown sources sent via QQ, Alitalk, WeChat, email or forums. Never follow the instructions as links may prompt. Beware of falling prey to phishing attacks as unlawful hackers often send Trojan viruses in this way.
--尽量选择第三方支付或货到付款。
Use third-party payment services or cash on delivery.
尽量选择支付宝、财付通、汇付天下、快钱等第三方支付或者使用货到付款，同时不可轻信任何理由的直接汇款至个人账户要求。
Try to use third-party online payment services such as Alipay, Tenpay, ChinaPNR and 99Bill or cash on delivery. Don't believe requests that ask you to make a remittance to a personal bank account for whatever reason.
--网购先比价，返利网站需慎选。
Compare prices before buying and take care to use online rebate sites.
下单前先比价，要注意网上价格与专柜价格通常不会差太多。对于返利购物网站，消费者需擦亮眼睛，可选择大型知名的返利网站进行购物。
Compare prices of the same item on different sites before placing an order. There usually is no major price difference between online shopping and in-store shopping. Consumers should be careful to use online rebate sites, selecting large sites with good reputations.
--细看规则，保留证据，有效维权。
Read rules and preserve evidence to safeguard legal rights in case of disputes.
仔细查看商品简介、活动信息以及网站公告栏信息等，同时对于不清楚的问题需先咨询客服人员，并且保留好下单页面截图、聊天记录、订单确认短信和邮件等全部凭证，此外不要忘记索要购物发票、三包凭证等，以便发生购物纠纷时有据可依。
Read item descriptions, promotion rules and the website bulletin in detail. Question customer service staff about things you are not sure of. Keep copies of all documents, including a screen shot of the order, chat record, order confirmation message and emails. Remember to ask for an invoice and "Three Guarantees" (for repair, replacement or compensation of faulty products) certificate in case there is a problem later.
*海淘小贴士*
因为能购买到质优价廉的产品，不少国人加入了"海淘"一族，但海外购物涉及跨境，维权存在困难，下面为您奉上一些海淘小贴士。
--买前三思
Before buying
从国外商家购物前，阅读派送条款和条件，其中通常会说明如果货未送到或在运送过程中有损坏由谁负责。
Read delivery terms and conditions before buying from an overseas online seller. This usually explains who is responsible if goods are not delivered or get damaged in transit.
确认你要买的货物有保修服务，确定保修范围和期限。你还应核实在中国能否享受保修服务，附近有授权修理商。
Check that goods have warranties or guarantees, what they cover and how long they last. Also check that warranties or guarantees are valid in China and that an authorized repairer is close by.
消费者海淘时通常使用信用卡，这就需要在网上提交详细信息，而传输的信息可能被拦截。为将风险降到最低，你应当确保卖家使用的信息传输系统是安全的。你应当使用额度较低的信用卡，以降低风险。
Consumers often use credit cards when shopping from online overseas sellers. This involves having to submit your details over the Internet and the transmitted information may be intercepted. In order to minimize risk, you should ensure the trader is using a secure system for transferring information. You should use a credit card with a low limit, reducing the risk.
--所享权利
Know your rights
虽然作为消费者你人在中国，但海淘时你却未必能享受中国法律规定的权利。如果你从国外商家购买商品或服务，你的权利取决于你与卖家的合同还有卖家所在国家的法律。
Although as the consumer you are based in China, when buying from overseas you may not be entitled to rights as stipulated by Chinese law. If you buy goods or services from a trader based outside China, your rights will depend on your contract with the trader and the laws of the country where the trader is based.
查看条款和条件或合同
Check your terms and conditions or contract
购买商品或服务时，你可能会收到一份合同或者条款和条件，可能是印在收据或订单确认单上的。其中应当涉及你可能拥有的权利，比如取消订单和快递物流方面的权利，还可能会告诉你该如何投诉。
When you buy goods or services you may be given a contract or terms and conditions, which may be printed on a receipt or an order confirmation. They should contain information about some of the rights you may have, such as cancellation or delivery rights. They may also tell you what to do if you have a complaint.
卖方所在国法律
The country's laws
你可以在网上搜索该国的贸易标准局、消费者权利组织和访问该国政府网站，弄清楚该国的消费者保护法规。
To find out about the consumer laws in a particular country, search online for that country's trading standards or consumer rights association or visit the country's government website.
--如果商品有瑕疵/服务欠佳？
What to do if goods are faulty or service unsatisfactory?
如果你订购的商品或服务出现问题，先直接打电话或发邮件向卖家投诉，解释有什么问题以及你要求如何解决这个问题，比如退款、换货、赔偿或维修。
If you have a problem with goods or services ordered, start by making a complaint to the trader directly, by phone or email, explaining the problem and what you want done to correct the problem, for example, a refund, replacement, compensation or repair.
--如果收到的邮件出现破损？
What to do if a parcel is damaged?
看看随邮件一起送到的有没有一张CN24通知单，就是邮局开具的"邮件破损记录单"，说明邮件在进入中国前就发生了损坏，收件人即可凭借这份通知单，向卖家进行索赔，再由卖家负责向境外邮件承运人要求赔偿。
Check if there is a CN24 notification inside the parcel, in which the authorized public postal operator makes a record on damages found about the post parcel. The notification shows that the parcel has been damaged before entering China. With the notification, the recipient can seek compensation from the seller, who can claim compensation from the express company in its country.
如果没有发现CN24通知单，却发现了商检清单或是海关的查验通知单，那就说明这个邮件在境内被邮局打开和封好时还是完好的，邮件是在国内的二次运输途中造成损坏，消费者可要求境内邮件承运人进行赔偿。
If you find a commodity inspection notice or customs inspection notice instead of a CN24 notification, you can assume the parcel was intact when opened and sealed by the authorized public postal operator and the parcel is damaged in transit in China. Consumers can seek compensation from the domestic express company.
向谁投诉找谁帮忙？
Who to complain to and who can help?
联系卖家
Contact the seller
如果你海淘的商品有问题，参考网站提供的纠纷解决程序，迅速联系卖家尝试解决问题。
If you have a problem with goods purchased overseas, refer to the dispute resolution process provided by the site and communicate promptly with the seller in an attempt to resolve the issue.
联系该国消费者投诉组织
Contact a consumer complaints organization in that country
如果向卖家投诉无果，可以尝试联系该国的消费者投诉组织，该国消费者权利组织的信息可在网上搜索。
If your complaint to the trader has not been successful, you could try contacting a consumer complaints organization in that country. Search online for information on the country's consumer rights association.
使用非诉讼纠纷解决机制
Use alternative dispute resolution
如果向卖家投诉无果，也没能从该国消费者组织得到建议和帮助，你可以访问econsumer.gov，这个网站列有一些海外非诉讼纠纷解决组织的联系方式，解决网购投诉的建议和指导，还为你提供提交投诉的机会。加入该网站的国家包括澳大利亚、加拿大、意大利、日本、荷兰、新西兰、韩国、英国和美国等。
If your complaint to the trader has not been successful and you have been unable to get advice or help from a consumer organization in that country, you could visit econsumer.gov, which contains contact details for some overseas alternative dispute resolution organizations, advice and guidance on resolving an online shopping complaint and provides the opportunity to file a complaint. Participating countries include: Australia, Canada, Italy, Japan, the Netherlands, New Zealand, South Korea, the UK and the US.
寻求法律咨询
Seeking legal advice
万不得已的情况下，你还可以向律师寻求专业法律咨询。不过，跨境诉讼可能困难重重且所费不菲。你需要决定这样做是否值得。
As a last resort, you could seek specialized legal advice from a solicitor. However, taking up a cross-border legal action could be very difficult and expensive. You will have to decide whether it is worth it.
最后提醒一句，做个理智的网购达人，用最合适的价格买到自己最需要最想要的东西。莫等网购成瘾时空叹：一入网购深似海，从此钱包是路人。
内容来源：Chinadaily双语手机报（回复“免费体验”查看免费阅读30天使用方式）