11月12日凌晨，一辆北京开往湖南长沙的百世快递车辆，在河南安阳的路上起火，导致13吨包裹被烧毁。
百世快递14日称，约7000余票快件被烧毁，已与客户协商，进行货物补发处理和赔付。
An express company announced that it will compensate customers and dispatch replacements, after more than 7,000 Singles' Day Sales express packages weighing around 13 tons were burned to ashes en route to delivery on an expressway.
据央视新闻报道，着火的这辆物流车长约15米，车厢内装载13吨包裹，主要有日用品、百货、食用油、纸巾等。经过两小时扑救，现场大火被扑灭，无人员伤亡，但车上的快递几乎全部被烧毁。
Most of the goods were ruined, but fortunately, no one was injured or killed during the incident, reported China Central Television (CCTV).
The fire was extinguished two hours later after firefighters arrived at the scene on Tuesday. The site has now been cleared, and normal traffic has resumed.
在11月14日的通报中，百世快递方面表示，事故车辆上的7000多票快件，有近6000余票会进行补发，另外1000来票不补发快件，应消费者需求，做退款处理。
"We have positively talked with our clients… most of the packages have been re-delivered, and all the packages will be dispatched within three days," the Hangzhou-based Best Express said through an announcement released on Sina Weibo late Wednesday.
话题#你的双十一快递可能被烧了#很快上了微博热搜，阅读量已超过7亿。很多网友表示司机和消防员的安全比快递更重要。
The topic "Your Singles' Day's delivery might be burnt" topped the list of Weibo trends with more than 700 million reads and 62,000 discussions. Many netizens said the driver's and firefighters' safety is more important than the delivery.
关于事故原因，百世快递方面透露，公司也在同步积极配合相关部门，包括提供发货产品内物明细，以排查危险违禁品原因；派监察安全的同事前往勘察事故现场，配合交管以及消防部门鉴定事故车辆以及火灾现场痕迹，调取相关视频信息进一步排查等。目前尚无法给出确切原因。
The cause of the fire is still under investigation.
编辑：左卓
来源：环球时报 央视新闻
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