Cathay Pacific Airways, the largest airline in the Hong Kong Special Administrative Region, apologized on Monday evening after an online post accused flight attendants from the airline of discrimination against non-English speaking passengers, Beijing Daily reported.
The airline said in a statement that it has noted the unpleasant experience of some passengers on flight CX987 and apologized for it. The statement read, "Cathay Pacific, which has been devoted to offering high-quality service to passengers, attaches great importance to this incident. We have contacted concerned passengers for further information about the incident and will investigate and handle the case seriously." At the end of the statement it apologized again for any inconvenience caused by the incident.
5月23日，国泰航空再次发布声明：我们高度重视此事件，已第一时间联系旅客，进一步了解情况。目前，我们已经暂停有关空中空服员的飞行任务，即时展开内部调查，并会于三日内公布处理结果。
网友举报：空乘歧视非英语旅客
The alleged discrimination was posted on social media on Monday. The writer, who is fluent in Mandarin, English and Cantonese, described in the post how the flight attendants kept complaining in English and Cantonese about passengers who didn't speak English well when taking flight CX987 on Sunday. Seated in the back row, the writer overheard conversations like "If you cannot say blanket, you cannot have it" and "The carpet is on the floor". A voice recording of the incident was shared by the writer in another post.
The writer speculated that the concerned passenger was trying to get a blanket using known English words but was laughed at by the attendants who "can only speak English."
The writer also mentioned another passenger was answered abruptly when inquiring about how to fill out the landing card.
对此，中国日报评论称，平等待人、不歧视是现代社会的基本文明准则。因为一个人说的语言或者口音而对其进行歧视，这简直是不能见容于当下的野蛮行为。具体到服务行业，歧视顾客更是会让一家公司的声誉一落千丈、付出沉重的代价。
Discriminating against anybody because of the language or dialect they speak is really unfortunate. It is worse if those guilty of doing so work for the service sector, where customer impression has a direct bearing on business.
此外，国泰航空事件发生在中国领空上飞行的中国航班里，是中国公司雇员对中国乘客进行的歧视。在全球反亚裔歧视声浪高涨的当下，我们自己人却还在歧视自己人，岂不令人痛心？
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