近日，“小朋友高铁上被发试卷一秒静音”“00后列车员拎着塑料袋发试卷”的话题登上热搜榜，引起网友热议。
A Gen Z train attendant in China has gained widespread praise for his creative approach to keeping children calm and entertained during long train rides — by handing out test papers and stickers.
高铁车厢变成“移动课堂”
暑运以来，南宁东开往杭州西的G1546次列车上，“00后”列车员覃云昊每次出乘都会拎上一个塑料袋。这个“神秘塑料袋”里，总是装有一沓试卷和漂亮的贴纸。
若有孩子吵闹，覃云昊会上前，先“奖励”一张试卷，再在其完成试卷后发放小贴纸；而安静乘车的小朋友，则会直接得到贴纸。
Qin Yunhao, who works on the G1546 high-speed train from Nanning East to Hangzhou West, brings along a plastic bag filled with simple worksheets and colorful reward stickers every time he's on duty. His idea is simple but effective: children who become noisy during the journey are gently handed a test paper, and upon completing it, are rewarded with stickers. Meanwhile, children who remain quiet throughout the ride are given stickers directly as a form of positive reinforcement.
这个做法得到许多家长点赞，不仅让孩子们瞬间安静，更将高铁车厢变成“移动课堂”。
The idea, which started during the summer travel rush, has received overwhelming support from parents and netizens. Many praised it for turning a potentially chaotic carriage into a peaceful environment, while also giving children something meaningful to do during the journey.
覃云昊说：“我看到一些家长会带着小朋友的暑假作业乘车，既能打发旅途时间，又能让孩子安静下来，一举两得。我就想着，可以去打印一些简单试卷给那些没有带作业的家长。”
The inspiration came from observing parents who brought homework for their children on board. Wanting to help those who hadn't come prepared, Qin began printing out simple exercises to share.
列车员在高铁上发试卷的这波“魔法操作”之所以赢得网友点赞，正是因为它以共情和包容为前提，用低成本、柔性沟通的方式化解了难题。试卷、贴纸、卡片等可谓量身定制的“礼物”，既让孩子们有事情做，又让家长得以卸下管教的压力，更让周围乘客松了口气，体现出了公共服务的智慧与温度。
This low-cost but thoughtful solution has been described as a "magical fix", as it eases pressure on parents, entertains young passengers, and helps maintain order in a public space. It's also seen as a reflection of growing human-centered innovation in public service.
有网友拍视频记录他在高铁上发试卷的一幕，在社交平台上收获数万点赞，更有网友称他是“高铁在编班主任”。
对此，还有网友说，“既可以涨知识，又使列车里安静”“值得大力推广”“一举好几得”！
让娃安静乘车，列车员有妙招
覃云昊介绍，不少同事都有让孩子安静的妙招，例如奖励绘图书本、贴贴纸，提供一些提高专注力的小玩具，有列车长晒出儿童百宝箱，里面有魔方、唐卡、拼图等，还有一些列车在餐车设置“移动童趣吧”，给小旅客提供玩耍、游戏的空间。
Qin's fellow railway staff have also adopted various child-friendly practices. Some bring picture books or small toys, others create "kids' kits" with puzzles and games. On certain trains, a children's activity area has even been set up in the dining car.
覃云昊建议，家长们也可以在出行前，下载孩子们喜欢的动画片、电影，带一些玩具和绘本，丰富孩子的旅途体验。
Railway staff also encourage parents to prepare entertainment in advance — such as downloading cartoons or bringing educational games — to help children enjoy the ride calmly and constructively.
而对铁路部门工作人员来说，也可以继续探索如提供绘本、奖励贴纸、颁发“文明小乘客”奖章等方式，引导孩子们遵守秩序。
诚然，在尊重儿童天性，体谅家长难处和保障他人权益三者间找到平衡，确实不是件容易的事儿。公共空间治理水平的优化提升，或许就在不断尝试探索更多人性化选择的过程中得以实现。
Balancing children's natural liveliness with public order is no easy task. But initiatives like this show that thoughtful, human-centered solutions can go a long way toward creating more harmonious public spaces.
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