Dear K
Have a nice day, all the goods are finished.
Please could you confrim whether the XX is acceptable for you?
In the PI, this model was listed as XXX, but after receiving the goods from the factory, i fould that they are XX as picture shown. If this does not meet your requirenments, we can reproduce them, the lead time will be around 7 days.
If this specification also works for you, we'd like to offer discount for your next order for this XX.
The original price is $21.00, and the discount price will be $20.00 per piece.
We would like to hear your suggestions.
Thank you in advance
B
首先，我会让客户确认下规格A是否符合他，再跟他简单描述下事情的经过，其他复杂细节比如我自己下错单就不需要说了，最后我会给2个方案给客户选择。方案一重新生产，交期多久；方案二，如果他接受规格A，我将在下个订单给他折扣，我想听下他的想法。客户刚回复我了，This is fine. No need to reproduce.
这次事情让我重新审视了一个小细节：以后每次客户返单，我都要重新确认规格、参数、图片，再下采购合同。复制粘贴可以省时间，但不能省责任。每一份订单背后，都是客户的信任。