1. 客户说同行报价更低
利他性表达：Our pricing reflects our commitment to quality and reliability. We never compromise on materials or craftsmanship to undercut prices. I know you prioritize long-term value, which is why I'm confident our solution will serve you better in the long run.
优势：体现了对品质与可靠性的坚持，让客户看到持久的回报
2. 客户说有需要再连系
利他性表达：Understood! To make sure I don't miss your timeline,would it be okay if I check in with you on [日期] to see how things are progressing?
优势：表达了对客户的理解，并主动同步进展
3. 客户说需要再考虑一下
利他性表达：Absolutely, I understand that major decisions take time. Most of our clients go through a similar evaluation process.Would it be okay to ask-is there a specific aspect you're weighing, such as cost-effectiveness, project timelines, or perhaps some details we haven't covered yet?
优势：问清楚顾虑是什么，强化了沟通细节
4. 给客户寄样品后询问反馈
利他性表达：Hi! Just following up on the samples we sent. How's the evaluation going? Is there any technical support or additional info you need from us?
优势：主动给客户提供技术支持或者补充 info
5. 客户说價格太贵了
利他性表达：Could you share your budget range with me? This will help us explore whether there's a tailored solution that aligns better with your needs. Meanwhile, I'd also like to understand - is your concern primarily about the upfront cost, or are there other factors like long-term value or service coverage that we can discuss?
优势：了解客户的预算范围，提供针对性方案，主动探讨顾虑所在
6. 老客户很久不联络，激活
利他性表达：Hi [客户名]! Hope this message finds you well. It's been a little while since we connected, and I wanted to share our latest product catalog with you-we've launched several new designs that are doing really well in the market. Would love to hear your thoughts on whether any of these could be a fit for your business.
优势：准备好新品目录，了解客户需求，表达对合作的期待
7. 催客户付款下订单
利他性表达：Considering the current factory workload, I've prioritized reserving raw materials for your order. Once payment is confirmed, we can initiate production immediately to secure your spot in the production schedule and ensure on-time delivery.
优势：说明原因，表示可以优先安排产线档期
8. 客户说已经有供应商
利他性表达：Yes, I understand that price is a very important factor, but if you calculate all costs including maintenance and service you will see that in reality our products are cheaper.
优势：从客户的角度分析，突出客户收益
9. 新客户下订单后
利他性表达：Thank you so much for choosing us for your order! I'll personally oversee every step of the process and keep you updated with real-time progress reports.
优势：表达感谢，并表示会亲自全程跟单
10. 客户抱怨交货延迟
利他性表达：We sincerely apologize for the delay. We've already contacted the shipping company to expedite the process and will update you hourly. Your satisfaction is our top priority.
优势：先表达歉意，再表示会提供让客户满意的服务
11. 客户已读不回或者很久才回
利他性表达：I haven't received your reply for several days. Our order seems to have stopped.Can you tell me what's wrong,xx? What can I do for you?
优势：请求互动，进一步了解需求
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