外贸邮件英语催促交期话术模板（全场景）
核心逻辑：催促交期需兼顾 “礼貌提醒 + 明确诉求 + 了解进度”，避免生硬施压引发反感，以下按 “常规跟进、紧急催促、担心延迟、多次催促” 分类，覆盖不同沟通阶段：
一、常规跟进（订单未到交期，提前确认进度）
话术模板 1：友好询问，了解生产状态
Subject: Follow-Up on Order No. [XXX] - Production & Delivery Progress
Dear [Seller Name],Hope this email finds you well! We are writing to follow up on our order (No. [XXX]) for [Product Name] (Model [XXX]), which was confirmed on [Date].
As the expected delivery time (by [Date]) is approaching, could you please update us on the current production progress? We would appreciate it if you could share:
-
How much of the production has been completed? -
Is the order on track to be shipped by the scheduled date? -
If any potential delays are foreseen, please inform us in advance so we can adjust our plans accordingly.
Thank you for your attention. We look forward to your prompt reply.
Best regards,[Your Name][Your Company Name]
话术模板 2：结合市场需求，温和提醒
Subject: Gentle Reminder on Order No. [XXX] Delivery Time
Hi [Seller Name],Hope everything is going smoothly with our order (No. [XXX])! As we are preparing for the peak sales season in [Target Market], the on-time delivery of this order is crucial for our market launch.
Could you please confirm whether the order will be shipped as planned (by [Date])? If you can provide a detailed production schedule or a few photos of the progress, it will help us arrange the follow-up logistics and sales preparations more effectively.
Thank you for your hard work. Looking forward to your update.
Kind regards,[Your Name]
二、紧急催促（交期临近 / 已到，需快速确认）
话术模板 1：交期将至，明确要求确认
Subject: Urgent Follow-Up on Order No. [XXX] - Delivery Confirmation
Dear [Seller Name],We are writing to follow up on our order (No. [XXX]) urgently. According to our agreement, the delivery time is by [Date], which is only [X days] away.
Could you please confirm immediately whether the order can be shipped on time? If there is any delay, we need to know the exact revised delivery date and the reason for the delay. This is because our customers are waiting for the goods, and any delay will affect our business reputation.
We appreciate your prompt response—please reply within 24 hours.
Sincerely,[Your Name][Your Company Name]
话术模板 2：已过交期，要求紧急说明
Subject: Urgent: Order No. [XXX] Delivery Delay - Please Explain
Dear [Seller Name],We are concerned to note that the delivery date of our order (No. [XXX]) has passed (originally scheduled for [Date]), but we have not received any update from you.
This delay is causing significant inconvenience to our business—we have already arranged for customs clearance and warehouse storage, and the prolonged wait is increasing our costs.
Please provide the following information immediately:
-
The current status of the order (e.g., in production, ready for shipment, shipped) -
The exact reason for the delay -
The revised shipment date and estimated time of arrival (ETA) at [Port]
We hope you take this matter seriously and provide a clear response within 12 hours.
Best regards,[Your Name]
三、担心延迟（预判可能延误，提前沟通）
话术模板 1：基于过往沟通，表达担忧
Subject: Concern About Potential Delay of Order No. [XXX]
Dear [Seller Name],Thank you for your previous update on the production progress. However, we noticed that you mentioned there might be a shortage of raw materials in your last email, which has made us concerned about the on-time delivery of our order (No. [XXX]).
As agreed, the order should be shipped by [Date]. Could you please reassure us whether the raw material issue has been resolved? If there is any possibility of delay, please inform us as soon as possible so we can communicate with our customers in advance and minimize the impact.
We would appreciate it if you could provide a definite update on the delivery timeline.
Sincerely,[Your Name]
话术模板 2：强调合作影响，寻求保障
Subject: Request for Assurance on Order No. [XXX] Delivery Time
Dear [Seller Name],We value our cooperation with your company, but we need to express our concern about the delivery time of order No. [XXX]. This order is for our key customer, and any delay will not only affect our sales performance but also damage our long-term partnership with them.
Could you please confirm once again that the order will be shipped on time (by [Date])? If you can provide evidence of the production progress (such as photos or videos of the finished products), it will help ease our worries.
If there is any unavoidable delay, please propose a feasible solution (such as partial shipment) and compensate for the losses caused by the delay.
Looking forward to your positive response.
Best regards,[Your Name]
四、多次催促（此前未获明确回应，强化态度）
话术模板 1：礼貌但坚定，要求明确答复
Subject: Follow-Up (3rd Reminder) on Order No. [XXX] - Delivery Update
Dear [Seller Name],This is our third follow-up regarding the delivery of order No. [XXX]. We first contacted you on [Date], then followed up on [Date], but we have not received a clear and definite response from you.
The order was confirmed on [Date] with a delivery time of [Date], and now we are running out of time to adjust our plans. We kindly request that you provide the following information no later than [Deadline, e.g., end of today]:
-
Exact shipment date -
Detailed reason for any delay (if applicable) -
Specific compensation plan for the delay
We understand that production may encounter unexpected issues, but transparent and timely communication is crucial for our cooperation. If we do not receive your response by the deadline, we will have to consider other options to minimize our losses.
We hope to resolve this matter amicably. Looking forward to your immediate reply.
Sincerely,[Your Name]
话术模板 2：最后通牒，明确后果
Subject: Final Notice: Order No. [XXX] Delivery Time
Dear [Seller Name],This is the final notice regarding the delivery of our order No. [XXX]. After multiple follow-ups, we still have not received a satisfactory response from you, and the order has been delayed by [X days] beyond the agreed delivery date.
We hereby give you a final deadline: if the order is not shipped by [Date], we will have to:
-
Cancel the order in accordance with the terms of our contract. -
Claim compensation for all losses caused by the delay (including but not limited to logistics costs, storage fees, and lost sales).
We regret having to take this stance, but your lack of communication and failure to deliver on time have left us with no choice. We hope you can take immediate action to resolve this issue.
Please confirm your decision by [Deadline].
Best regards,[Your Name]
五、催促交期核心词汇 & 短语（中英对照）
-
跟进：follow up on /check on -
催促：urge /remind/press for -
交期：delivery time /deadline -
生产进度：production progress /production status -
延误：delay /hold-up -
按时发货：ship on time /deliver as scheduled -
修订交期：revised delivery date -
紧急回应：prompt response /urgent reply -
部分发货：partial shipment -
索赔：claim compensation /seek damages -
最后通牒：final notice /ultimatum -
取消订单：cancel the order
六、沟通技巧（避免冲突，提升效果）
- 先礼后兵
：首次催促保持友好，多次未获回应后再逐步强化态度； - 说明原因
：告知对方 “交期对我方的重要性”（如 “影响旺季销售”“客户等待发货”），让对方理解催促的合理性； - 明确诉求
：每次催促都要说明 “需要对方提供什么”（如 “确认发货日期”“分享生产进度”），避免模糊表述； - 保留证据
：所有催促邮件都要留存，作为后续索赔或维权的依据； - 避免情绪化表达
：即使不满，也不用攻击性语言（如 “你们不负责任”），而是用事实和合同条款说话。