核心结论：交货时间（Delivery Time/Lead Time）沟通需 “明确节点 + 量化承诺 + 风险前置”，避免模糊表述导致纠纷，以下按 “确认交期、协商交期、变更交期、催促交期” 四大场景整理，可直接套用。
一、场景 1：首次报价 / 询盘回复（明确交期 + 量化细节）
核心逻辑：明确交期起算时间、包含环节、特殊情况说明，让客户清晰预期
话术模板 1：标准交期确认
Subject: Quotation for [Product Name] - Delivery Time Confirmed
Dear [Customer Name],Thank you for your inquiry about our [Product Name] (Model [XXX]). Here’s the formal quotation with detailed delivery terms:
- Delivery Time
: 25 working days after receiving the 30% T/T deposit (excluding weekends and public holidays) - Coverage
: Production, quality inspection, packaging, and pre-shipment documentation (customs declaration excluded) - MOQ
: 500pcs (for orders ≥1000pcs, delivery time can be shortened to 20 working days) - Validity
: This delivery time is valid for orders confirmed within 7 days (subject to raw material supply stability)
Attached is the product specification sheet and production schedule overview. If you need urgent delivery (within 15 working days), we can arrange rush production with a 5% additional fee.
Looking forward to your confirmation.
Best regards,[Your Name]
话术模板 2：含定制需求交期确认
Subject: Re: Your Inquiry for Custom [Product Name] - Delivery Time & Quotation
Dear [Customer Name],Thank you for sharing your custom requirements (logo printing + special packaging). After internal evaluation, we confirm the delivery details:
- Customization Lead Time
: 5 working days (for mold adjustment and sample confirmation) - Production & Delivery Time
: 30 working days after sample approval and deposit received - Total Lead Time
: Approximately 35-40 working days (from initial confirmation to shipment) - Note
: We will send the pre-production sample within 3 working days for your approval—any revisions may extend the delivery time by 2-3 days.
The quotation for the custom order is $XX/pc (FOB [Port]), including customization costs. Please let us know if you agree to the timeline.
Sincerely,[Your Name]
二、场景 2：客户要求缩短交期（协商解决方案）
核心逻辑：先回应可行性，再提供 “加急方案 + 成本说明” 或 “替代方案”，平衡客户需求与自身产能
话术模板 1：同意加急交期（附条件）
Subject: Re: Your Request for Shortened Delivery Time
Dear [Customer Name],Thank you for your order confirmation. Regarding your request to shorten the delivery time from 25 to 18 working days, we are pleased to accommodate it with the following arrangement:
- Adjusted Delivery Time
: 18 working days after deposit received (rush production mode) - Additional Fee
: 7% of the total order amount (covers overtime labor and priority raw material procurement) - Guarantee
: We will assign a dedicated production team to ensure on-time delivery without compromising quality (3 rounds of inspection still applied) - Payment Term
: The 50% deposit is required (instead of 30%) to start rush production.
Please confirm if you accept the additional fee and adjusted payment term. Once confirmed, we will lock the production schedule immediately.
Best regards,[Your Name]
话术模板 2：无法加急，提供替代方案
Subject: Re: Response to Your Delivery Time Request
Dear [Customer Name],Thank you for your understanding during the negotiation. We regret that we cannot shorten the delivery time to 15 working days—our production line is fully booked for the next month, and rush production may affect product quality.
To support your business, we offer two alternative solutions:
- Partial Shipment
: Ship 50% of the order (250pcs) within 20 working days, and the remaining 50% within 30 working days (no additional fee). - Simplify Customization
: Cancel the non-essential custom packaging (keep neutral packaging), which can reduce the delivery time to 20 working days (no additional fee).
We hope these solutions meet your needs. Please let us know your preference.
Kind regards,[Your Name]
三、场景 3：自身原因需延迟交期（主动沟通 + 补救措施）
核心逻辑：提前告知 + 说明合理原因 + 提供补偿方案 + 明确新交期，避免客户不满
话术模板 1：原材料短缺导致延迟
Subject: Update on Your Order No. [XXX] - Revised Delivery Time
Dear [Customer Name],We are writing to inform you of a slight adjustment to the delivery time of your order (No. [XXX] for 500pcs [Product Name]):
- Original Delivery Time
: 25 working days (by [Date]) - Revised Delivery Time
: 32 working days (by [New Date]) - Reason
: Our raw material supplier encountered a temporary shortage of 304 stainless steel (attached is the official notice). We have sourced an alternative supplier, but it will take 7 additional working days.
To compensate for the inconvenience:
-
We offer a 3% discount on the total order amount (reflected in the final invoice). -
We will provide free shipping insurance for the shipment. -
We will update you on the production progress every 3 working days.
We sincerely apologize for the delay and appreciate your understanding. Please let us know if you have any questions.
Sincerely,[Your Name]
话术模板 2：生产问题导致延迟（紧急处理）
Subject: Urgent Update on Your Order No. [XXX] - Delivery Adjustment & Compensation
Dear [Customer Name],We regret to inform you that there was a minor equipment malfunction in our production line, which will delay your order delivery:
- New Delivery Time
: 22 working days (originally 18 working days, delayed by 4 days) - Action Taken
: We have arranged for emergency repairs and added a night shift to catch up on production. - Compensation
: We will waive the rush production fee (originally $XXX) and extend the warranty period from 12 to 18 months.
We understand the importance of on-time delivery for your business and are doing our best to minimize the impact. Please accept our sincere apology.
Best regards,[Your Name]
四、场景 4：客户催促交期（跟进进度 + 安抚情绪）
核心逻辑：明确告知当前进度 + 预计完成时间 + 缓解焦虑，避免客户频繁追问
话术模板 1：正常进度下的催促回应
Subject: Re: Follow-Up on Your Order No. [XXX] - Production Progress
Hi [Customer Name],Thank you for your follow-up. We are pleased to update you on the production progress of your order:
- Current Status
: The product is in the final quality inspection stage (80% completed) - Remaining Steps
: Packaging and documentation (3 working days) - Expected Shipment Date
: [Date] (as per the original delivery time) - Tracking Support
: We will send the B/L and logistics tracking link immediately after shipment.
Attached is a photo of the production line taken this morning. Everything is on schedule—you can rest assured that we will deliver on time.
Kind regards,[Your Name]
话术模板 2：客户担心延迟的安抚回应
Subject: Re: Your Concern About Order No. [XXX] Delivery Time
Dear [Customer Name],We fully understand your concern about the delivery time. To address your worries:
- Production Progress
: 90% of the order has been completed. The remaining 10% will be finished tomorrow, followed by 2 days of quality inspection and packaging. - Guaranteed Shipment Date
: We confirm the shipment will be made by [Date]—if there is any further delay, we will compensate you with a 5% discount. - Real-Time Updates
: We will send you a short video of the finished products tomorrow to confirm the progress.
We value your business and are committed to delivering on time. Please feel free to contact us if you need further updates.
Best regards,[Your Name]
五、交货时间沟通核心词汇 & 短语（中英对照）
-
交货期：Delivery Time / Lead Time -
起算时间：from the date of deposit received /after sample approval -
工作日：working days (excluding weekends and public holidays) -
加急生产：rush production /urgent production -
部分发货：partial shipment -
延期交付：delayed delivery /extension of delivery time -
生产进度：production progress /production status -
预计发货日期：Expected Shipment Date (ESD) -
预计到港日期：Estimated Time of Arrival (ETA) -
补偿方案：compensation plan /remedy measure
六、避坑指南（关键提醒）
-
明确交期起算点：不说 “delivery time is 25 days”，而说 “25 days after deposit received”，避免歧义； -
量化 “工作日” vs “自然日”：外贸中默认 “working days”，需明确说明是否包含节假日； -
提前规避风险：在报价单中注明 “delivery time may be extended due to raw material shortage or force majeure”； -
避免过度承诺：不轻易答应 “impossible delivery time”，需结合产能实际情况； -
书面确认变更：交期变更后，务必通过邮件确认，避免口头约定引发纠纷。