大数跨境

YYDS! 100条高回复英文话术合集!

YYDS! 100条高回复英文话术合集! 外贸Jane
2024-10-29
22

100个外贸客户跟进场景话术精编

涵盖节日问候、样品沟通、新品推荐等高频场景,助力高效客户管理

本文整理了43个典型外贸客户沟通场景下的英文话术,涵盖节日问候、样品寄送、报价反馈、交期通知、客户关系维护等多个方面,帮助外贸从业者提升邮件与口语沟通效率。

1. 节日问候

Hi Mark, Merry Christmas. Wish you and your family happy and healthy.[k]

2. 假期问候

Tomorrow is our holiday, I will go to the seaside. What’s your idea of your dream vacation?[k]

3. 兴趣爱好

Have you ever been to China? If you're interested, I strongly recommend visiting the Imperial Palace in Beijing.[k]

4. 推荐样品

Attached are the specifications of Product B. Please review. Would you like a sample? Kindly provide your shipping address.[k]

5. 告知寄样

The samples are ready and will be shipped this afternoon. We’ll keep you updated.[k]

6. 告知快递单号

Hi Mark, your tracking number is xxx xxx xxx via DHL. Expected delivery within 5 working days.[k]

7. 是否收到样品

Have you received the samples (waybill: xxx xxx xxx)? Do they meet your requirements? Please let us know after testing.[k]

8. 样品反馈跟进

Hi Mark, it has been two weeks since our last contact. Any feedback on the sample?[k]

9. 询问报价反馈

Any feedback on the quotation? Please let us know your thoughts on lead time, price, or shipping. We’re ready to support your customer order.[k]

10. 提前通知交期延误

Please be advised that the lead time is delayed by three days due to adverse weather and temporary shutdown.[k]

11. 根据社媒找话题

I saw your cats on Instagram—they’re really cute. I’m also a cat lover. Could you share some pet care tips?[k]

12. 电话邀约

Is it convenient to have a call on Monday (Aug. 30th) at 5:00 p.m. or Thursday (Sep. 2nd) at 11:00 a.m.?[k]

13. 放假通知

We will be closed for 3 days from September 19th to 21st for the Mid-Autumn Festival.[k]

14. 新品推荐

We’ve recently launched a new product, XXX, with excellent performance in [specific area]. Attached are images and specifications for your review.[k]

15. 好评邀请

Could you please take a moment to write a review on our product quality and service? Suggestions are highly appreciated.[k]

16. 天气情况

Guangzhou is getting hotter—we’re staying indoors most of the day. How’s the weather in your area?[k]

17. 问小孩情况

Your daughter looks sweet and bright. How old is she?[k]

18. 问行程

Hi XX, I saw your Facebook post—beautiful scenery! Where did you travel?[k]

19. 推荐新品

Hi, our new items are now available. Please check the attached information. Let me know if you need further details.[k]

20. 目录更新

Hello, hope you're well. Attached is our updated catalogue. We hope some items meet your needs.[k]

21. 价格调整

We’re informing you of a price adjustment. Our services remain competitively priced compared to the market.[k]

22. 价格表更新

Enclosed is our latest price list for your reference. Feel free to reach out with any questions.[k]

23. 产品瑕疵

We regret to inform that some units were found slightly defective. We require additional time to resolve the issue.[k]

24. 打折促销

We’re offering up to 20% discount on selected items in September.[k]

25. 介绍当地住宿

I’m planning a business trip to New York from October 1st to 10th. Could you recommend a good restaurant nearby?[k]

26. 感恩

Hi, I’m writing to sincerely thank you for your support and cooperation.[k]

27. 告知可小批量定制

Good news—we can now offer logo customization even for small order quantities.[k]

28. 延迟交货致歉

Please accept our sincere apologies for the delivery delay.[k]

29. 开工通知

Dear, I’ve returned from the holiday. If you have any inquiries, please feel free to contact me.[k]

30. 表达沟通困难

It’s been challenging due to lack of response or orders, which affects my confidence. How is the current job market in your country?[k]

31. 免费样品提供

We’re launching a sales promotion in September. Free samples are available upon request before placing your order.[k]

32. 客户喜好了解

If you were to buy a bag, which brand would you choose?[k]

33. 客户推荐(书籍)

Hi, I plan to read one hour daily. Could you recommend any books? What are you currently reading?[k]

34. 公司证书介绍

Our products are UL, CE, and RoHS certified. Certifications are attached for your review.[k]

35. 产品范围介绍

Our main products include A, B, C, and D. Product B is particularly popular in your market. Interested in more details?[k]

36. 夸奖客户

How long have you been in this industry? You seem like an expert![k]

37. 市场行情分享

Some of my customers report strong market performance. How are your retailers and consumers responding?[k]

38. 表达合作意愿

Here is the price list as a guideline—final pricing depends on quantity. Let me know your interests; I can provide suggestions.[k]

39. 了解客户生活

I noticed your headquarters are in Dallas, Texas. My sister lives there and loves the city. How long have you been based there?[k]

40. 我能为你做什么

We can provide a sample for testing, helping you reduce procurement risk.[k]

41. 天气交流

The weather in Shenzhen has been unstable lately. How’s the climate in your city?[k]

42. 了解客户计划

Life seems disrupted lately—what are your main goals this year?[k]

43. 客户习惯了解

Are you a morning or night person? I’ll contact you at your most convenient time.[k]

跨境电商沟通实用话术集锦

涵盖产品推荐、节日问候、客户维护等高频场景

公司介绍:我们是一家专业的XXX制造商,位于XX市,致力于为全球客户提供高品质产品与服务。[k]

自我介绍:您好,我是XXX,来自XXX公司,很高兴与您对接合作事宜。[k]

新品推荐:我司今年推出一系列新产品,已获得客户样品良好反馈并启动订单。您是我们在此国首位推荐客户,建议尽早把握市场先机。如有兴趣,我将立即发送详细资料。[k]

发送产品目录:随信附上我司最新XXX产品目录,供您参考。[k]

发送价格表:现提供部分热销产品报价表,供您比对参考,欢迎随时咨询细节。[k]

节日问候:祝您XXX节日愉快!圣诞快乐,新年如意!向您及家人致以最美好的祝愿。[k]

分享节日习俗:下周我们将迎来端午节,人们通过赛龙舟、包粽子等方式庆祝,其中龙舟比赛尤为精彩。[k]

根据客户网站推荐产品:我浏览了贵司网站,发现您销售X类产品。我司长期生产此类产品,是否可为您提供详细资料以便比对?[k]

请求协助购买当地特色物品:能否请您帮忙从贵国购买XXX?相关费用由我承担。[k]

展会参与询问:请问贵司是否有计划参加下月在广州举办的展会?[k]

提供免费样品:样品可免费提供,如需测试,我将尽快安排寄送。[k]

询问样品反馈:关于已发送的样品,请问是否有任何反馈?[k]

旅游分享:目前正在XX地度假,风景优美,附图分享。若您来华,此地值得一游。[k]

分享美食体验:今日亲手制作了我最喜爱的中式美食XXX,烹饪进步令我欣喜,味道不错,特此分享。[k]

根据客户兴趣推荐产品:得知您喜爱XXX,今日购物时见到相关商品,觉得您佩戴一定会很合适。[k]

关心时事动态:据新闻报道,贵国暴雨情况加剧,请务必注意安全,尽量减少外出。如有需要,欢迎随时联系我。[k]

生日祝福:祝您生日快乐,万事如意![k]

放假通知:我司将于XX日至XX日放假庆祝中国新年。如近期有订单计划,请提前安排,我们将确保节前出货。[k]

产品促销活动:好消息!本月为阿里巴巴采购节,订购指定产品可享大幅优惠,已获公司批准,助力贵司提升利润。[k]

邀请客户来华参观:诚挚邀请您莅临中国,参观我司新建展厅。[k]

客户健康问候:听说贵国肺炎疫情有所加重,您和家人情况如何?请务必保重。[k]

节日计划询问:圣诞节将至,贵司有何安排?[k]

产品认证说明:我司产品已通过相关检测认证。请问贵国市场是否需符合此类标准?[k]

新产品发布:我司近期研发新品,附上图片与规格书。此产品尚未向贵国其他客户推广,建议您提前布局产品线,抢占市场先机。[k]

发货情况分享:货物已备妥,即将发往客户,附图查看。[k]

验货情况通报:近日收到ABC公司大额订单,目前其质检人员正在验货,附上现场图片及合格报告。贵司是否需要验货服务?[k]

天气情况交流:近期本地持续降雨,附上视频。贵地天气如何?[k]

个人生活分享:最近体重增加较多,正为此困扰。请问您是否有有效的减重方法?您喜欢什么运动?[k]

家庭话题交流:看到您的头像是与女儿合影,非常可爱。她多大了?我也有一个两岁的女儿。[k]

销售情况询问:贵司销售情况如何?是否有需要我们支持的地方?[k]

婚姻状况交流:我已婚四年,请问您是否已婚?[k]

饮食话题:周末我通常为家人做饭。您喜欢烹饪吗?尝试过中餐吗?[k]

国内旅游分享(二):上周前往**市旅行,附图分享。您曾来过中国吗?[k]

工作经历交流:我在本行业已工作五年。请问您从业多久?如何看待行业发展前景?[k]

客户好评分享:今日收到客户好评(附图)。我司每月定期收集客户反馈,持续改进产品与服务。[k]

参展经历分享:我司曾参加2018年广交会,获得大量订单。您是否参加过广交会?[k]

产品开发咨询:我司计划开发新产品,您在行业经验丰富,能否分享贵国市场流行趋势?[k]

汽车兴趣交流:四年前曾赴德国慕尼黑参观奥迪展,对汽车颇为关注。您偏好哪个品牌?[k]

限时促销活动:月底促销进行中,本月下单可享大幅折扣及两年质保延长服务,欢迎咨询。[k]

合作品牌背书:我司已与**和**品牌深度合作三年,产品质量与服务经验丰富,有信心成为您可靠的供应商。[k]

合作意向引导:您是否有意成为我司产品在贵国的独家代理?是否计划打造自有骑行服饰品牌?是否希望以中国价格获取意大利品质的骑行装备?[k]

跨境电商客户沟通常用话术精编

高效沟通模板助力外贸业务拓展

85. 假期过后

您好!相信您已结束假期重返工作岗位,祝您假期愉快,期待听到您旅途中的精彩故事。[k]

86. 很久没联系

您好!许久未收到您的消息,您仍在跟进之前的项目吗?我们近期推出了多款新品,诚邀您了解详情。[k]

87. 介绍近况

您好!近来我迷上了游泳,不仅锻炼了技能,也激发了提升专业服务能力的热情。期待成为您更优质的供应商。您最近如何?[k]

88. 问近期计划

您好!仍关注您此前提及的项目进展,是否有新动态?我们始终准备为您提供支持。[k]

89. 告知新动作

您好!我们已更新产品目录,新增多款高端刀具,涵盖流行设计与进口优质材料,建议您尽快上线新品。[k]

90. 生日(节日)问候

生日快乐!虽祝福稍迟,但心意真挚。愿您健康幸福!在中国,生日常吃面条或包子庆祝,欢迎您未来到访中国,体验各地丰富多样的面食文化。[k]

91. 样板试探

您好!工程师团队已确认可生产您之前提到的型号,您是否考虑启动样品制作?[k]

92. 报价后再三询问

您好!请问您对我们之前的报价有何看法?我们非常重视您的反馈,期待继续合作。[k]

93. 年轻客户

您好!今年我正学习提升刀具专业知识,若您需要免费且专业的指导,我很乐意协助。[k]

94. 基于兴趣基础

分享一款心仪座驾,这是今年想实现的目标之一。[k]

95. 专业建议

经查看,贵司网站产品图片清晰度有待提升。若与我司合作,我们将提供更专业、清晰的产品拍摄支持。[k]

96. 价格折扣

上周有客户订购了1000件骑行夹克,若您本周确认订单,可享2%优惠,集中生产有助于降低成本。[k]

97. 善意提醒

价格过低需谨慎。曾有客户因选择低价厂家,现正为产品质量问题困扰。[k]

98. 请教客户

您经验丰富,令我受益匪浅。能否分享贵国对该产品的常见要求?[k]

99. 交期

请问您何时需要这批货物?常规生产周期为4周,若紧急,可安排加急处理。[k]

100. 表达合作意愿

很高兴您已有可靠供应商。不过多一个合作选项总有益处,尤其在供应商旺季,有助于保障交货时效。[k]

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