本期分享10个高效得体的英文表达，助你妥善处理售后问题，将客户转化为长期伙伴！
1.We've received your feedback and are looking into it urgently.
我们已收到您的反馈，正在紧急核查此事。
(looking into: Investigating, 调查中)
2. Could you please provide photos or videos of the damaged goods for our investigation?
能否提供货物损坏的照片或视频？
(damaged goods: Products that are broken, 损坏货物)
3. We sincerely apologize for any inconvenience this may have caused.
对此次造成的不便，我们深表歉意。
(inconvenience: Trouble caused, 不便)
4. We'll cover the cost of replacement for the defective items.
我们将承担问题产品的换货费用。
(replacement: Sending new items, 换货)
5. Would you consider accepting a partial refund for this minor issue?
对于轻微问题，您是否接受部分退款？
(partial refund: Returning part of the payment, 部分退款)
6. We will dispatch a technical specialist to resolve the issue on-site.
我们将派遣技术人员解决现场问题。
(technician: Skilled repair person, 技术人员)
7. This issue is covered under our warranty policy.
这种情况在我们的保修范围内。
(warranty: Repair guarantee, 保修)
8. Let's work together to find a mutually satisfactory solution.
让我们共同寻找一个双方都满意的解决方案。
(solution: Way to solve problem, 解决方案)
9. 9. We will enhance our quality control measures to prevent any recurrence of such issues in the future.
我们将加强质检，避免未来再发生问题。
(QC: Quality Control, 质量控制)
10.We greatly appreciate your patience and cooperation throughout this resolution process.
感谢您在问题处理过程中的耐心配合。
(patience: Waiting calmly, 耐心)
用专业的态度和清晰的语言化解危机，让合作关系更加稳固！下期将分享「外贸知识」。