模板一：客户付款完成订单后，给客户发送了订单确认邮件，且告知预计发货时间
Hello ****,
Thank you for your payment for order ****.
We will be dispatching these items within the next 3 days.
If you have any questions or problems,please contact us directly for help.
模板二：填写了发货通知后，告知客户当前状况，调整客户期望值。
Hello, XXX,
We are happy to tell you we have dispatched your order! You cantrack its progress with the following tracking number:XXXXXX
You can also track the delivery of youl order yourself here: www.xxxxx.com.
lt usually takes about 30 days for your order arrive, but as this is the shopping season, the logistics companies are very busy and some orders may take slightly longer to arrive.
If you have any questions or problems,contact us directly for help.
模板三：超过5天还未更新物流信息，让客户再等等
Dear XXX,
As we all know, it's the busiest part of the shopping season and the logistics companies are running at maximum capacity. Your delivery information has not been updated yet, but don't worry- we will let you know as soon as an update is available.
Thank you for your patience!
模板四：货物退回，换物流方式重新给客户发货，并延长收货时间
Hello xxx,
Due to the over whelming demand for logistics this shopping season, the original dispatch has failed.
Don' t worry! We have already dispatchec your order with a different logistics company. You can track the new delivery of your order here: www.XXXXX.com.
We have also extended the time period for you to confirm delivery,
If you have any questions or problems, contact us directly for help.
模板五：长时间在途，确认是否收到货物，减少客户未收到的担忧。
Hello, xXX,
If you haven't received your order yet, please don't worry. We just checked the tracking information and it's on its way!
Don't worry about your money or your purchase either - if you do notreceive your package, we will resend your order, or you can apply for a fullrefund.
If you have any questions or problems,- contact usdirectly for help.
模板六：距离确认收货时间还有一周，依然未妥投，告知客户物流的大致情况，并告知客户会给他延长收货时间，请客户不要提交纠纷。
Hello, xxX,
We have checked the tracking information and found your package is still in transit
This is due to the over whelming demand for logistics this shopping season.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refund request.We aim to solve all problems
as quickly as possible!
模板七：货物在海关，导致延期
Hello, xxX,
We have checked the tracking information and found your package has now arrived at your country' S customs agency.
Please let us know as soon as your order arrives at your delivery address.
If your package experiences any delays at customs, please contact them to resolve any problems.
Thanks!
模板八：货物已经处于签收状态，提醒客户进行确认收货，并给出好评。
Hello, xxX,
The tracking information shows that you have received your order! Please make sure your items have arrived in good condition and then confirm satisfactory delivery.
If you are satisfied with your purchase and our service, we will greatly appreciate it if you give us a five-star feedback and leave positive commentson your experience with us!
If youhave any questionsorprob- lems,please contactus directly for assis- tance, rather than submitting a refundre- quest. We aim to solve all problems as quickly as possible!
Thanks!