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A leading global technology OEM needed a trusted partner to manage its entire reverse supply chain across a complex product portfolio.
The goal was to maximise asset value through reuse, enhance the customer experience with faster UK repair times post-Brexit, and support strategic growth into new markets like Saudi Arabia, all while upholding exacting brand and ESG standards.
Building on our 17-year partnership, we developed a dedicated circular economy solution. We established a UK centre of excellence for laptop repair, achieving best-in-class customer satisfaction.
To prove a new business case for trade-ins, our team trained over 100 people in two weeks to launch a screening line, a model later rolled out globally. We also managed the setup of a new, state-of-the-art logistics facility in Saudi Arabia.
Our agile and scalable solutions enhanced the OEM’s customer experience and unlocked significant asset value, reinforcing our role as a long-term strategic partner.
Achieved 90% same-day turnaround for laptop repairs
Successfully processing over 500 high-quality laptop repairs per week
Supported growth with a state-of-the-art BREEAM certified facility
Maintained a trusted, evolving partnership for over 17 years
More importantly, through 17 years of close cooperation, we have established a deep and solid relationship of trust with this technology company. Both parties have continuously explored and innovated during the cooperation process, jointly addressing various challenges and achieving mutual development and growth.
Originating from the automotive industry, Unipart Logistics has a strong and well thought out supply chain and a consistently efficient operating mechanism. With a service network covering 70+ locations around the world, we are able to provide high quality and intelligent supply chain services to our global customers.
Unipart Logistics designs, operates and optimizes complex supply chains and provides lean logistics solutions for customers in a wide range of industries in China and globally. In addition to providing flexible and value-added intelligent supply chain services, our services include but are not limited to: Lean Supply Chain Consulting, Supply Chain Design, Warehousing & Transportation, Order, Vendor & Inventory Management, Reverse & Repair Logistics, Import & Export Services, Digital Logistics Transformation, and more.
