客戶服務部｜Hong Kong Technology Venture

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Customer Service Officer

What You Will Be Doing:

• Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email

• Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels

• Collaborate closely with different stakeholders to ensure effective service delivery to customers

• Support ad hoc projects to ensure smooth team operations.

• Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)

• 8 days’ off per month

• Working Location: Macao

Who is our Right Fit:

• Bachelor's Degree or above

• At least 1 year customer service experience

• Highly motivated and able to work independently with strong sense of responsibility

• A good team player and desire to work in a team-oriented environment

• Excellent command of English, Cantonese and Mandarin

• Proficiency in Chinese word processing & MS Office is essential

• Excellent service manner, positive thinking and willing to work under pressure are preferred

• Candidates with more experience will be considered as Senior Customer Service Officer

• Immediate available is highly preferred

Senior Customer Service Officer

What You Will Be Doing:

• Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email

• Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels

• Collaborate closely with different stakeholders to ensure effective service delivery to customers

• Support ad hoc projects to ensure smooth team operations.

• Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)

• 8 days’ off per month

• Working Location: Macao

Who is our Right Fit:

• Bachelor's Degree or above

• At least 2 year experiene in hospitality / retail industry

• Highly motivated and able to work independently with strong sense of responsibility

• A good team player and desire to work in a team-oriented environment

• Excellent command of English, Cantonese and Mandarin

• Proficiency in Chinese word processing & MS Office is essential

• Excellent service manner, positive thinking and willing to work under pressure are preferred

• Candidates with less experience will be considered as Customer Service Officer

• Immediate available is highly preferred

Contact Center Officer

Primary Responsibilities:

• Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email

• Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels

• Collaborate closely with different stakeholders to ensure effective service delivery to customers

• Support ad hoc projects to ensure smooth team operations.

• Working 9 hours per day with shift rotations between 09:00 – 24:00

Required Qualifications and Experience:

• F6 or above

• Fresh graduates are welcome to apply 

• Highly motivated and able to work independently with strong sense of responsibility

• A good team player and desire to work in a team-oriented environment

• Excellent command of English, Cantonese and Mandarin

• Proficiency in Chinese word processing & MS Office is essential

• Excellent service manner, positive thinking and willing to work under pressure are preferred

• Candidates with more experience will be considered as Senior Customer Service Officer

• Immediate available is highly preferred

Customer Support Officer (Fresh graduates welcome)

What You Will Be Doing:

• Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email

• Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels

• Collaborate closely with different stakeholders to ensure effective service delivery to customers

• Support ad hoc projects to ensure smooth team operations.

• Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)

• 8 days’ off per month

• Working Location: Macao

Who is our Right Fit:

• Bachelor's Degree or above

• Fresh graduates are welcome to apply

• Highly motivated and able to work independently with strong sense of responsibility

• A good team player and desire to work in a team-oriented environment

• Excellent command of English, Cantonese and Mandarin

• Proficiency in Chinese word processing & MS Office is essential

• Excellent service manner, positive thinking and willing to work under pressure are preferred

• Candidates with more experience will be considered as Senior Customer Service Officer

• Immediate available is highly preferred

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