[广州] Global Head of Production Engineering

Location: Guangzhou 

• Maintain Production Stability and Service Resiliency for uninterrupted business processes to ensure seamless, reliable transactions and maintain customer trust.

• Provide robust governance and control over the Payments Liquidity Production estate daily.

• Manage key stakeholders including senior executives’ expectations during incidents under high pressure.

• Improve controls, eliminate vulnerabilities and uplift service resilience, aligned with Future State Architecture and identifying strategies with Sub Value Stream (SVS) to prioritize resilience and tech debt alongside the development of new features

• Drive improvements in incident management, monitoring, observability and capacity management

• Lead cultural and mindset shifts within the production engineering team, transforming and upskilling them by adopting Site Reliability Engineering (SRE) principles with a focus on engineering capability.

• Implement and manage a 24x7 follow-the-sun operating model to support the Payment business.

• Drive reduction of toil and optimise processes through automation to enhance operational efficiency.

• Driving strategic programme across the production engineering organization.

• Leading by example with high technical competency.

• Maintaining partnerships with key stakeholders, including the business, Client Services, Operations, Risk, Transformation, Infrastructure Group, and relevant technologies teams.

• At least 10 years of working experience in technology, with 5-8 years in management/leadership roles, demonstrating strong people skills, including decision-making, influencing, management, and communication, with a strong capacity to quickly adapt and respond to change.

• Proven experience in Production Support & Service Management, preferably within the Corporate Banking domain, with a focus on Payments/Channels sub-domain.

• Ability to lead and coordinate teams and efforts during high-pressure situations.

• Expertise in incident and problem management, ensuring swift resolution and minimal disruption.

• Proven ability to drive best practices and enhance existing controls to deliver high-quality metrics and analysis, increasing production stability and resiliency, while seeking opportunities to automate manual processes.

• Deep understanding of transaction banking business.

• Excellent verbal and written communication skills in English to deliver clear, precise, and consistent information to the diverse stakeholders including senior executives.

• Excellent problem-solving abilities and strong attention to detail, coupled with the ability to understand and succinctly explain complex information, and a customer-oriented quality mindset.

• Experience in managing a globally distributed technology organisation.

• Familiarity with Agile, DevOps, SRE, Value Streams.

• Knowledge of platform and systems architecture, including modular monoliths, SOA/micro-services, and enabling tools and technologies (Spring Cloud, Docker, OpenShift, Kubernetes, CloudFoundry, etc.).

• Knowledge of payments architecture in global financial institutions, understanding of messaging technologies and caches, and database technologies.

• Knowledge of CI/CD technologies, principles, and practices of Continuous Integration, Delivery, and Deployment (Jenkins, Bamboo, Circle CI or equivalent).

• Knowledge of distributed system design, including microservices and Springboot.

• Knowledge of cloud infrastructure/services, particularly Google Cloud Platform.

• Knowledge of traditional technologies like Bash/Shell, Groovy or Java, Unix/Linux, Jenkins, SQL and GitHub.