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卖家必看!旺季亚马逊仓库爆仓?如何催亚马逊货件上架?这里有招!

卖家必看!旺季亚马逊仓库爆仓?如何催亚马逊货件上架?这里有招! 紫通会
2024-08-08
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导读:旺季来袭,亚马逊仓库是不是又让你头疼不已?货物堆积如山,FBA产品到港却迟迟不上架,时效延误,链接断货,这可怎么行?

亚马逊旺季仓库催上架技巧汇总

解决货物堆积与时效延误问题

旺季来临,亚马逊仓库的压力激增,货物堆积、FBA产品到港延迟上架成为卖家普遍面临的难题。以下为高效催促亚马逊仓库加快上架进度的实用技巧:
前提确认:货物已安全抵达亚马逊仓库
确保货物已送达亚马逊仓库后,再进行后续操作。
一、主动追踪,信息先知
密切关注货件状态,与货代保持沟通,确认物流无误。通常建议货物到达仓库后等待3天再开始催促。
二、未显示送达?主动出击!
若货件状态停留在“已发货”,但物流显示已送达,立即联系亚马逊中国客服,要求核实并更新货物状态。
三、沟通技巧,事半功倍
面对客服的标准化回复,应耐心解释情况。例如,强调产品的季节性热销特性及缺货可能带来的经济损失,争取优先处理。
四、催上架秘籍大公开
  • 方法1:买家号巧用,加速处理

    伪装成普通买家向客服反馈配送时间过长或表达采购意愿,促使平台优先处理你的请求。

  • 方法2:卖家号直接沟通,诚恳请求

    晚间使用英文case联系亚马逊客服,详细说明情况并附上货件ID和ASIN。

参考模板如下:

Dear Amazon Support Team,
My inventory was delivered to your warehouse over a week ago, but it still isn't showing as available for sale.
Shipment ID: [Your Shipment ID]
ASINs: [List of ASINs]
Could you please speed up the receiving process? This delay is really impacting my business.
Thanks for your help.
Best regards,
[Your Name]
[Your Store Name]

  • 方法3:卖家号申请重新测量尺寸

    通过开Case告知亚马逊客服产品运输费用计算错误,请求重新测量体积和重量。

    A. Case中文大意:
    您好,ASIN:B0xxxxxxx,这个产品的FBA运费跟我们自己算的不太一样,请帮忙重新测量尺寸和重量,谢谢!

    B. 英文模板:
    Hello, The FBA shipping fee for ASIN: B0xxxxxxx is different from our own calculation. Could you please remeasure the dimensions and weight for us? Thank you!

    C. 小贴士:
    如果改进缩小了包装体积,可借此机会申请重新测量,确认后亚马逊会退还多收费用。

  • 方法4:以季节性产品名义开Case

    利用晚上时段,用英文向客服说明货物是季节性产品,当前已断货,需尽快上架。

    A. Case中文大意:
    您好,我的货件编码是*****,已成功送至仓库,但至今无上架信息。我们是季节性产品,全面断货将严重影响销售,请核查货物状态。

    B. 英文模板:
    Dear Amazon Support Team,
    I hope this message finds you well. I am writing to express my concern regarding a recent shipment to your warehouse. The shipment ID is *****, which was successfully delivered several days ago. However, there has been no update on inventory upload, and our products remain unavailable.
    As our products are seasonal, we are currently facing a complete stockout. This delay severely impacts our sales and could lead to overstocking if not addressed promptly.
    We kindly request your assistance in verifying the current status of our shipment. Please let us know if additional information is required.
    Thank you for your cooperation.
    Best regards,
    [Your Name]
    [Your Company Name]
    [Your Contact Information]

    C. Case路径:
    【帮助】--【调查丢失或者残损的亚马逊物流库存】(虽未丢失或残损,但可通过此路径开Case)。

积极应对、主动沟通是解决旺季仓库挑战的关键。运用上述技巧,可有效缩短FBA产品上架时间,确保销售顺畅。
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紫通会 【紫气东来·通达全球】我们专注于分享跨境卖家对话中的实战经验与宝贵干货,不断为您呈现行业前沿资讯。无论您是创业新手还是资深企业家,这里都是您洞察市场趋势、学>交流心得的理想平台。
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