外贸日常沟通话术模板，助你高效成交

作为外贸业务员，高效的沟通是促成订单的关键。面对客户询价、PI确认、出货安排及尾款催收等环节，如何用专业又不失亲和力的语言进行跟进？以下是实用话术模板汇总，助力提升沟通效率[k]。

一、客户询价回复话术

收到客户询盘后，及时、清晰地反馈报价信息至关重要[k]。

基础回复：

1. Attached our price list, please check.
附件是我们的报价单，请查收。

2. I am checking price now. I will send you quotation on Wednesday.
我正在核实价格，周三给您报价。

3. Thanks for your inquiry. I will send you quotation ASAP.
感谢您的询价，我会尽快发送报价单。

增强互动版：

Dear customer, your inquiry has been received! We are in the process of crazily calculating prices, please be patient! If you really can't wait, you can take a look at our quotation first, there are many surprises in it!

亲爱的客户，您的询价已收到！我们正在全力核算价格，请耐心等待。如急需参考，欢迎先查看报价单，里面或有惊喜！[k]。

二、催促客户确认PI及支付定金

确保PI准确无误并及时收取定金，是订单顺利推进的前提[k]。

常规话术：

1. This is the PI attached. Please check carefully. If it is ok, please sign and send back. Thanks.
附件为PI，请仔细核对，确认后请签字回传，谢谢。

2. I receive your signed PI. Thank you.
已收到您签字的PI，谢谢配合。

3. Our payment term is 30% deposit. Please arrange deposit.
我司付款方式为30%定金，请安排支付。

温和提醒版：

Dear customer, we have prepared PI and deposit related matters for you, please check carefully! If you have any questions, please feel free to contact us, we will reply you as soon as possible!

亲爱的客户，PI及定金相关事宜已为您准备就绪，请仔细确认！如有疑问，请随时联系，我们将第一时间回复[k]。

外贸

三、催客户安排出货

生产完成后，需主动引导客户安排物流，避免延误[k]。

实用表达：

1. Our order already finish production. Please arrange shipment.
订单已生产完毕，请安排出货。

2. Could you please send me warehouse address?
麻烦提供仓库地址。

3. Our order volume is 65CBM. We need 1*40HQ to load.
本次订单体积65CBM，需使用一个40尺高柜。

轻松互动版：

Dear customer, our products are ready, just waiting for you to pick them up! If you really don't know how to arrange the shipment, you can try to use rocket transportation! Of course, if you think this solution is not reliable, we can also help you arrange other transportation methods.

亲爱的客户，产品已备妥，只等您来提货！若对出货安排有困惑，不妨尝试“火箭运输”——当然，更可靠的方案，我们也可协助您处理[k]。

出口

四、出货后单据发送与尾款催收

货物出运后，应及时发送单据并提醒尾款支付[k]。

标准话术：

1. Our order ship out on Jul 26th. The ETA is on Aug 30th.
订单已于7月26日出运，预计8月30日到达。

2. This is full set of documents: invoice, packing list, copy BL and Form A.
这是全套单据：发票、装箱单、提单复印件及原产地证。

3. Container will arrive next week. Please send balance payment.
集装箱下周到港，请安排支付尾款。

友好提醒版：

Dear customer, our order has been shipped and is expected to arrive at the destination next week! Of course, before that, you need to prepare a full set of documents and pay the final payment! If you have any questions, you can contact us at any time, we will reply you as soon as possible!

亲爱的客户，订单已出运，预计下周抵达目的地！请提前准备好全套文件并安排尾款支付。如有问题，欢迎随时联系，我们将及时响应[k]。

外贸