尊敬的客户：
由于全球 Microsoft 365 服务发生故障（微软事件编号：EX1550543），影响了 CaseClient 所依赖的后端服务，目前 Monitor ERP CaseClient 在线系统暂时无法正常使用，案件提交及处理功能受到影响。
微软已确认此次故障，并正在积极开展修复工作。本次服务中断由外部服务故障引起，并非 Monitor ERP 系统自身问题。CaseClient 将在相关服务恢复后尽快恢复正常使用。
在此期间，如需提交技术支持请求或跟进现有案件，请直接拨打 Monitor ERP 中国支持热线：
📞 400-611-5016
我们的支持团队将通过电话继续为您提供服务，协助处理相关问题。
对于此次服务中断给您带来的不便，我们深表歉意。感谢您的耐心与理解。CaseClient 恢复正常使用后，我们将及时通知您。
顺颂商祺
Monitor ERP 中国团队
Dear Customer,
We regret to inform you that the Monitor ERP CaseClient system is currently unavailable for submitting and managing support cases.
This disruption is due to a global Microsoft 365 service outage (Microsoft incident reference: EX1550543), which has affected the backend services that CaseClient relies on. Microsoft has confirmed the issue and is actively working to restore the affected services. The outage is not related to Monitor ERP’s own systems or any changes made on our side.
CaseClient will remain unavailable until the affected services have been fully restored.
In the meantime, if you need to submit a new support request or follow up on an existing case, please contact our support team by phone:
📞 400-611-5016
Our support team remains available to assist you and handle your requests over the phone.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. We will notify you as soon as CaseClient is back online.
Best regards,
Monitor ERP China Team
