今日社媒主题:品牌平台化与社会责任表达
主题导读
品牌在社媒时代的角色正在改变:它们不再只是投放内容的主体,也可能自建平台、组织创作者生态、介入社会议题,并被消费者纳入伦理判断之中。品牌表达越社会化,越需要处理真实参与、商业动机、平台机制和公众信任之间的张力。
本期选取 Journal of Marketing、International Journal of Research in Marketing、New Media & Society 和 Marketing Science 的 5 篇文献,围绕品牌平台化、数字营销创新、奢侈品牌与创作者经济、品牌行动主义伦理,以及社媒上对企业社会责任误导表达的纠偏展开,帮助理解品牌如何在平台生态中建立关系与承担责任。
文献一:品牌为什么要平台化
文献信息
Wichmann, J. R. K., Wiegand, N., & Reinartz, W. (2022). The Platformization of Brands. Journal of Marketing, 86(1), 109-131. https://doi.org/10.1177/00222429211054073
中文题目:品牌的平台化
Abstract:Digital platforms that aggregate products and services, such as Google Shopping or Amazon, have emerged as powerful intermediaries to brand offerings, challenging traditional product brands that have largely lost direct access to consumers. As a countermeasure, several long-established brands have built their own flagship platforms to resume control and foster consumer loyalty. For example, sports brands such as Nike, Adidas, or Asics launched tracking and training platforms that allow for ongoing versatile interactions among participants beyond product purchase. The authors analyze these emerging platform offerings, whose potential brands struggle to exploit, and provide guidance for brands that aim to platformize their business. This guidance comprises the conceptualization of digital platforms as places of consumer crowdsourcing (i.e., consumers drawing value from platform participants such as the brand, other consumers, or third-party businesses) and crowdsending (i.e., consumers providing value to platform participants) of products, services, and content along with a well-defined framework that brands can apply to assemble different types of flagship platforms. Evaluating the consequences of crowdsourcing and crowdsending for consumer-platform relationships, the authors derive a typology of archetypical relationship states and develop a set of propositions to help offline-born product brands thrive through platformization.
中文摘要:聚合产品和服务的数字平台,如 Google Shopping 或 Amazon,已经成为品牌产品的重要中介,挑战了很大程度上失去消费者直接接触渠道的传统产品品牌。作为应对措施,若干历史悠久的品牌建立了自己的旗舰平台,以重新获得控制并培养消费者忠诚。例如,Nike、Adidas 或 Asics 等运动品牌推出追踪和训练平台,使参与者在产品购买之外持续进行多样化互动。作者分析这些新兴平台产品,指出品牌仍难以充分开发其潜力,并为希望将业务平台化的品牌提供指导。该指导包括将数字平台概念化为消费者众包和众送产品、服务与内容的场所:众包指消费者从品牌、其他消费者或第三方企业等平台参与者处获取价值;众送指消费者向平台参与者提供价值。作者还提出一个明确框架,品牌可用以组装不同类型的旗舰平台。通过评估众包和众送对消费者-平台关系的后果,作者推导出典型关系状态的类型学,并提出一组命题,帮助源于线下的产品品牌通过平台化取得成功。
主要发现:品牌平台化的关键是让消费者既获取价值也贡献价值,从一次性购买关系转向持续互动关系。
文献二:数字产品与数字营销创新如何演化
文献信息
Varadarajan, R., Welden, R. B., Arunachalam, S., Haenlein, M., & Gupta, S. (2022). Digital product innovations for the greater good and digital marketing innovations in communications and channels: Evolution, emerging issues, and future research directions. International Journal of Research in Marketing, 39(2), 482-501. https://doi.org/10.1016/j.ijresmar.2021.09.002
中文题目:面向更大善的数字产品创新与传播和渠道中的数字营销创新:演化、新兴议题与未来研究方向
Abstract:During the past quarter-century, digital technologies-based innovations for creating, communicating, and delivering products of value to customers have significantly risen in importance to the competitiveness of firms. Digital technologies-based innovations have been transformational in numerous ways, such as their impact on firms' marketing behav-iors, consumers' search and buying behaviors, and the structural characteristics of markets and industries. Against this backdrop, this article provides a perspective on the evolution of research and practice in digital product innovations and digital marketing innovations. Specifically, the article focuses on (a) innovations for the greater good in the domain of the former and (b) direct and mediated communications through social media platforms and omnichannel marketing in the domain of the latter. In respect of each of the above, the article provides an overview of the evolution and current state of the field, highlights certain current issues and the trajectory of the field, and proposes directions for future research.
中文摘要:在过去四分之一个世纪中,基于数字技术、用于创造、传播和交付对顾客有价值产品的创新,对企业竞争力的重要性显著上升。基于数字技术的创新在许多方面具有变革性,例如它们对企业营销行为、消费者搜索和购买行为,以及市场和行业结构特征的影响。在此背景下,本文提供了关于数字产品创新和数字营销创新研究与实践演化的视角。具体而言,文章聚焦于前者领域中面向更大善的创新,以及后者领域中通过社交媒体平台和全渠道营销进行的直接与中介传播。针对上述每一方面,文章概述该领域的演化和当前状态,突出若干当前议题和领域轨迹,并提出未来研究方向。
主要发现:数字创新已同时改变产品、传播和渠道,社媒平台与全渠道营销是未来研究的重要接口。
文献三:奢侈品牌如何进入创作者经济
文献信息
Prandelli, E., Wang, Y., & Weijo, H. (2024). Luxury branding and the creator Economy: Emerging challenges and future avenues. International Journal of Research in Marketing, 41(3), 455-467. https://doi.org/10.1016/j.ijresmar.2024.07.004
中文题目:奢侈品牌与创作者经济:新兴挑战与未来路径
Abstract:This paper identifies and discusses the main issues luxury brands should focus on when building relationships with content creators. We build on the most recent scholarship into luxury brand management as well as emerging evidence from recent initiatives put in place by some pioneers in the field, as recounted in interviews by both luxury brand managers and creator economy stakeholders. Specifically, our contribution wants to address two major challenges that luxury brands are facing in setting the right content creator ecosystem: how should creators be incorporated as strategic partners in luxury brands and how to leverage creators innovate luxury brands. Both theoretical implications and a clear set of managerial guidelines to orient luxury brands' actions in the content creator economy are provided.
中文摘要:本文识别并讨论奢侈品牌在与内容创作者建立关系时应关注的主要问题。作者基于关于奢侈品牌管理的最新学术研究,以及该领域一些先行者近期举措所提供的新兴证据,这些证据来自奢侈品牌管理者和创作者经济利益相关者的访谈。具体而言,本文希望回应奢侈品牌在构建合适内容创作者生态系统时面临的两个主要挑战:创作者应如何作为战略伙伴被纳入奢侈品牌,以及如何利用创作者来创新奢侈品牌。文章同时提供理论启示和一套清晰的管理指南,以指导奢侈品牌在内容创作者经济中的行动。
主要发现:奢侈品牌需要把创作者从传播渠道升级为战略伙伴,同时谨慎维护品牌稀缺性和创新活力。
文献四:品牌行动主义如何平衡共情与伦理
文献信息
Scalvini, M. (2025). Empathy and ethics in brand activism: Balancing engagement and responsibility. New Media & Society, 27(12), 6731-6755. https://doi.org/10.1177/14614448241278344
中文题目:品牌行动主义中的共情与伦理:平衡参与和责任
Abstract:The recent surge in corporate responses to social and political crises marks a pivotal shift in how brands perceive their societal roles. This study explores "brand activism," a phenomenon whereby brands engage in social advocacy through digital platforms, reflecting a strategic integration of social issues into their core identity and marketing practices. This proactive stance not only raises awareness and mobilizes support but also raises ethical concerns about the potential for brands to exploit social causes for commercial gain. Employing qualitative content analysis with a critical phenomenological approach, this research investigates how individuals engage empathy-based representations within brand activism on digital platforms. Data from interviews with 37 young adults reveal that while brand activism can foster a sense of empowerment and moral alignment, it also risks superficial engagement and selective empathy. This study highlights the ethical considerations in brand activism and how digital media shapes moral reasoning in contemporary branding.
中文摘要:近来企业对社会和政治危机回应的激增,标志着品牌如何理解其社会角色出现关键转变。本研究探讨“品牌行动主义”,即品牌通过数字平台参与社会倡议的现象,这反映了品牌将社会议题战略性整合进核心身份和营销实践。此类主动立场不仅提高意识并动员支持,也引发伦理担忧,即品牌可能利用社会议题获取商业利益。本文采用带有批判现象学取向的定性内容分析,考察个体如何参与数字平台上品牌行动主义中的基于共情的表征。来自 37 名年轻成人访谈的数据揭示,品牌行动主义虽然可以促进赋权感和道德一致感,但也存在表面化参与和选择性共情的风险。本研究强调品牌行动主义中的伦理考量,以及数字媒体如何塑造当代品牌建设中的道德推理。
主要发现:品牌行动主义可以带来赋权和道德认同,但若共情选择性或参与表面化,会损害伦理可信度。
文献五:社媒纠偏如何打破 CSR-washing
文献信息
Brugman, B. C., van Huijstee, D., & Droog, E. (2026). Debunking the corporate paint shop: Examining the effects of misleading corporate social responsibility claims on social media. New Media & Society, 28(1), 333-356. https://doi.org/10.1177/14614448241288482
中文题目:揭穿企业涂装店:考察社交媒体上误导性企业社会责任声明的影响
Abstract:Misinformation thrives on social media, prompting much research into social media interventions such as debunks. This paper tests debunking's effectiveness against an understudied but prominent form of online misinformation: misleading organizational claims of corporate social responsibility, or CSR-washing. British participants (N = 657) took part in a preregistered experiment with a 2 (debunk: present, absent) x 3 (CSR-washing: greenwashing, bluewashing, purplewashing) between-subjects design. They saw an Instagram ad from a fictional clothing company that showcased its dedication to environmental sustainability, gender equality in the workplace, or the elimination of child labor. Half of the participants then received a debunk. Unlike most previous research which showed continued influence of misinformation after debunking, we found that the debunks were very effective: they reversed the persuasive effects of CSR-washing, resulting in negative brand attitudes and low purchase intentions. Several explanations for this finding are discussed, highlighting CSR-washing's distinctiveness from many other forms of misinformation.
中文摘要:错误信息在社交媒体上繁荣发展,促使大量研究关注辟谣等社交媒体干预。本文检验辟谣对一种研究不足但突出的在线错误信息形式的有效性:误导性的企业社会责任声明,即 CSR-washing。英国参与者(N = 657)参加了一项预注册实验,实验采用 2(辟谣:有、无)x 3(CSR-washing:绿色漂洗、蓝色漂洗、紫色漂洗)的被试间设计。参与者看到一家虚构服装公司的 Instagram 广告,该广告展示其对环境可持续性、工作场所性别平等或消除童工的投入。随后,一半参与者收到辟谣信息。不同于大多数先前研究所显示的错误信息在辟谣后仍会持续影响,作者发现辟谣非常有效:它逆转了 CSR-washing 的说服效果,导致负面品牌态度和低购买意向。文章讨论了这一发现的若干解释,突出 CSR-washing 与许多其他错误信息形式的差异。
主要发现:针对 CSR-washing 的辟谣能有效逆转其说服效果,使消费者形成更负面的品牌态度和更低购买意向。
一句话总结
社媒时代的品牌战略,不只是做传播,而是搭建平台关系、管理创作者生态,并在社会议题表达中维持真实责任。
选题启发
问题1:传统产品品牌自建平台时,如何设计消费者“获取价值”和“贡献价值”的机制?
问题2:奢侈品牌与创作者合作时,如何在开放共创和品牌稀缺性之间保持张力?
问题3:品牌参与社会议题时,什么样的表达会被消费者视为真实责任,什么样会被看作商业化表演?

