Электронная коммерция чаще других использует облачную телефонную связь. Согласно данным российского телеком-провайдера Телфин, сегмент электронной коммерции занимает второе место по количеству пользователей облачных телекоммуникационных услуг. Для поддержки онлайн-магазинов компания проводит акцию и дарит годовую скидку в размере 50% на использование АТС при подключении сервиса в июле.
Почему облачная АТС популярна в e-commerce
Among the key reasons for the popularity of the cloud PBX in the e-commerce sector is the intelligent call routing and integration of telephony with the customer database.
Thanks to the customizable call queue, online store managers distribute calls according to tasks and internal rules. For example, during 'hot' periods, calls are first directed to the most productive managers.
A significant portion of calls comes into online stores during non-working hours. A client who calls at night or on a weekend will leave a message via the voicemail function. The manager will listen to it and call back.
By using call recording and storage, managers monitor employee negotiations with clients, identify weak points, and make adjustments to their work.
"When workflows are not established, employees spend more time organizing sales and contacts than on the actual sales. Focusing on tasks and avoiding distractions can be helped by a virtual PBX. In July, there is a 50% discount on annual usage," comments Sergey Shabalov, Head of Sales at Telphin.
Условия акции
When connecting and paying for 6 months of use of the "Telphin.Office" PBX at a price of 500 rubles for 5 lines, the subscriber receives an annual discount on the PBX.