广交会开幕在即,外贸人是否已做好充分准备?针对部分从业者担忧英语沟通不畅的问题,本文精选了展会全流程常用口语,涵盖从接待到签约的各个环节,助您从容应对,专业交流。
日常寒暄与破冰
Good morning/afternoon/evening. May I help you?
How do you do? / Nice to meet you.
It’s a great honor to meet you. I have been looking forward to meeting you.
Welcome to China. We wish you a pleasant stay here.
机场接机与身份确认
Excuse me, are you Mr. Wilson from the International Trading Corporation?
My name is Andy from Anhui E-fashion. I’m here to pick you up.
We have a car ready to take you to your hotel. Did you have a nice trip?
Mr. David Smith asked me to come here in his place to pick you up.
相互介绍礼仪
Let me introduce myself. My name is Andy, a salesman in the Marketing Department.
I would like to introduce Mark Sheller, the Marketing Department Manager of our company.
Mr. Smith, this is our General Manager, Mr. Liu. This is our Marketing Director, Mr. Lin, and our R&D Department Manager, Mr. Wang.
商务闲谈话题
Is this your first time to China?
Do you travel to China on business often?
What kind of Chinese food do you like?
What is the most interesting thing you have seen in China?
沟通确认技巧
Could you say that again, please? / Could you repeat that?
You mean… is that right?
Excuse me for interrupting you.
社交招待用语
Would you like a glass of water? / How about a cup of Chinese red tea or a Coke?
A cup of coffee would be great. Thanks.
There are many places where we can eat. How about Cantonese food?
I would like to invite you for lunch today.
告别与送行
Wish you a pleasant journey home! Have a good journey!
Thank you very much for everything during your stay in China.
It is a pity you are leaving so soon. I’m looking forward to seeing you again.
I’ll see you to the airport tomorrow morning.
预约与会议安排
May I make an appointment? I’d like to arrange a meeting to discuss our new order.
Let’s fix the time and the place of our meeting.
Do you think you could make it Monday afternoon? That would suit me better.
Would you please tell me when you are free?
客户询价与业务咨询
Could I have some information about your scope of business?
Would you tell me the main items you export?
May I have a look at your catalogue?
We really need more specific information about your technology.
产品介绍与回应
This is a copy of our catalog. It will give you a good idea of the products we handle.
Won’t you have a look at the catalogue and see what interests you?
It is just within our line of business.
What about having a look at the samples first?
We have a video showing the construction and operation of our latest products.
品质保证话术
We have a very strict quality controlling system which promises that our goods are always of the best quality.
You have got the quality there as well as the style.
The high quality of the products will secure their leading status in the marketplace.
You must be aware that our quality is far superior to others.
价格谈判与订单处理
客户询价
Will you please let us have an idea of your price?
Are the prices on the list firm offers?
How much is this?
我方报价
This is our price list.
We don’t give any commission in general.
What do you think of the payment terms?
客户还价
Is it possible that you lower the price a bit?
Can you bring your price down a bit? Say $20 per dozen.
拒绝还价
Our price is highly competitive. This is the lowest possible price.
To tell you the truth, we have already quoted our lowest price.
接受还价或妥协
Can we each make some concession?
In order to conclude business, we are prepared to cut down our price by 5%.
If your order is big enough, we may reconsider our price.
订单数量与交货期
What’s minimum quantity of an order of your goods?
How many do you intend to order?
What is the earliest time when you can make delivery?
We can assure you that the shipment will be made not later than the first half of May.
We will speed up the production in order to ship your order in time.
合同签订前建议
Before the formal contract is drawn up, we’d like to restate the main points of the agreement.
We can get the contract finalized now.
It is very important for us to abide by contracts and keep good faith.
付款方式协商
询问与建议
Shall we discuss the terms of payment?
We hope you will accept D/P payment terms.
Payment by L/C is the safest method, but rather complicated.
回复与坚持
We’d like you to pay us by L/C.
I’m sorry. We can’t accept D/P or D/A. We insist on payment by L/C.
特殊情况接受
In view of our long friendly relations, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.
工厂参观安排
You’ll understand our products better if you visit the factory.
I wonder if you could arrange a visit to the factory.
I would be pleased to accompany you to the workshops. We will drive you to our plant, which is about thirty minutes from here.
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