分享5个搜索外贸客户WhatsApp的方法
外贸客户迟迟不下单,别只会问Any update:而是用利他话术,给客户一个现在下单的理由。
客户可能已经认可你的产品,也觉得你的报价可以接受,甚至样品都测试通过了,但订单还是进程缓慢,
所以很多时候,业务员真正要解决的,不是怎么写更好的话术,
而是如何给客户一个合理的采购理由,让他觉得现在行动比继续等待更划算。
逼单不是催客户下单,而是帮客户找到“现在为什么要下单”的理由
01 先分析客户的谈判阶段,梳理还有哪些存在疑虑
外贸客户嫌价格太高?用这5招让他抢着下单
价格,交期,定制细节不满意,对接人没有决策力等
因为客户说贵,不一定真的只是价格问题。
他可能没有采购计划,没有预算,没有内部审批,没有确定最终销售渠道,也可能只是还没有足够的理由切换供应商。
客户没有下单,不一定需要更低的价格,有时候只是缺少一个推动他行动的理由。
先了解客户的真实采购阶段再进行催单
02 给客户下单的由头
很多业务员以为逼单一定要搞一个特别大的优惠活动,或者要等待什么大节日才行,其实不需要。
公司周年庆、老板生日、传统节日、季度末、海运费变化、原材料上涨、生产排期、客户当地销售旺季、竞争对手新品上市、客户库存周期……都可以成为合理的采购节点。
比如你们公司真的有周年庆,可以这样说:
December is our 10th anniversary month, and we have opened a limited number of special purchasing slots for selected customers.
If you are planning to place the order in the coming months, this may be a good opportunity to lock in the current terms in advance.
因为你不是单纯告诉客户“我们打折”,而是在告诉客户:
如果你本来就准备买,现在提前确定,可以获得一个额外利益。
03 如果客户有明确采购计划,就不要只给折扣,要给锁定
比如海运费、原材料、汇率、生产排期都可能发生变化。
所以如果你确实掌握了成本变化,可以这样跟:
I’d like to give you a quick update before you finalize the purchasing plan.
Our raw material cost and shipping cost have been changing recently. If you already have a purchasing schedule for the coming month, I would suggest confirming the order earlier so we can lock in the current price and production capacity for you.
Would you like me to reserve the current terms for your planned quantity?
通过建议让客户提前锁定最优价格。
04 海运费涨了,不要只说Freight is increasing
海运费上涨了,需要你把它和客户的采购计划联系起来。
I noticed the freight cost for your destination has been increasing recently.
If your plan is to ship in December or January, I suggest we confirm the order and shipping schedule earlier. This will give us more flexibility to choose the better freight option and avoid unnecessary cost increases later.
If you share your estimated quantity, I can check the current shipping cost and work out the best option for you.
05 利用同行都在卖的好信号
告诉客户市场的利好消息:“Several customers in your market have already started ordering this model.”
或者:“We are seeing increasing demand for this product from European retailers.”
这种信息本身是有价值的,但千万不要为了逼单虚构客户、虚构订单。
展示订单截图,生产情况,终端客户销售和客户评价等
你缺的不是客户,而是跟进客户的能力
如果你确实有真实数据,可以告诉客户:
We are seeing stronger demand for this model recently, especially from [market/channel].
Several customers are already preparing their next-season purchasing plans.
If this product is also part of your upcoming range, I’d suggest reviewing the quantity and timing earlier. I can help you check the production schedule before you finalize the order.
06 客户犹豫的时候,不要马上给优惠
因为你还不知道客户到底在犹豫什么,先找到真正的阻力,再决定给什么。
可以问:Of course, please take your time.
Before you make the final decision, may I know what is the main point you are still considering — price, product performance, delivery time, or the market potential?
If I know the exact concern, I may be able to provide a more useful solution instead of simply giving you another quotation.
07 客户有采购计划,就帮他倒推时间
从客户的销售时间倒推采购时间:比如客户的销售季节是什么时候,算上打样测试--采购生产认证--运输上线的时间。
If you are targeting an April launch, I would suggest working backwards from the delivery date.
Normally we need around XX days for production, plus XX days for shipping. That means we should ideally finalize the order by around [date].
If this timeline works for you, I can prepare a production and shipping schedule accordingly
08 从试单开始,降低决策门槛
最后,可以鼓励客户从试单打样开始,样品 → 小批量试单 → 首单 → 返单。
Ending
01 判断客户真实采购阶段
不要盲目催单,先判断客户是在了解、评估还是决策阶段。
02 找到客户不行动的真正原因
客户不下单,不一定是价格问题,可能是预算、计划、风险或者内部审批。
03 给客户一个现在采购的理由
通过旺季、库存、生产排期、市场机会等,让客户理解提前行动的价值。
04 不只是提供折扣,更要帮助客户锁定资源
价格会变化,但稳定的生产安排、交期和供应能力同样重要。
05 用真实市场反馈增强客户信心
客户需要的不只是产品信息,更需要降低选择供应商的风险。
06 客户犹豫时,先解决问题,而不是马上降价
找到客户真正的顾虑,再提供针对性的方案。
07 从客户销售计划倒推采购时间
优秀业务员不是等待订单,而是帮助客户规划整个采购流程。
08 降低第一次合作门槛
通过样品、小批量试单,让客户逐步建立信任,实现长期合作。

