在对外贸易的过程中，由于交易双方相隔很远，收到的货物可能会与预期不符。有时是因为运输过程出现货物破损，有时是因为买方在发货时出现纰漏。这时双方要讨论赔偿问题，用英语应该怎么说呢？
提出问题是进入索赔环节的第一步。在申诉与沟通中既要说明问题，又要保持必要的礼貌。
regret遗憾，inform告知，lodge a claim提出索赔，misunderstandling误解
We regret to inform you that we must lodge a claim against you about the quality.
很遗憾地告诉你们，我们要对货品质量进行投诉。
Unfortunately, there may have been some misunderstanding about our last order.
很不幸，我们上次的订单可能存在一些误会。
We were sorry to find fifteen cases badly damaged. None of the juice is suitable for consumption.
我们很遗憾地发现十五箱果汁严重受损。里面的果汁都不能再饮用了。
货物出现问题，首先要明确是哪一个环节出现问题。可能的责任人包括卖方、运输方等等。
cause造成，proof证明，rough handing粗暴搬运，in perfect condition状态完美
I’m afraid there’s been a slipup in our Shipping Department. It’s certainly our fault.
恐怕我们的运输部门出了错误。这的确是我们的错。
The goods were in good order when they were shipped on board. The bill of lading signed by the captain of the ship is proof of that.
在船上运输时货物状况良好。船长签署的提单就是证明。
The goods left here in perfect condition. Was it caused by rough handling?
出发时货物是完好无损的，是不是粗暴搬运造成的？
常见的赔偿方案有多种形式，例如补偿相关的费用、重新发货、降低货物价格等等。
replacement替换品，price adjustment价格调整，reduction in price降低价格
We estimate that about 10% of the goods are damaged. So we would like either replacement of the items or a 10% reduction in price.
我们估计约有10％的货物损坏了。所以我们希望更换这些货物或降低10％的价格。
We can keep this delivery and try to find another buyer for it. But of course, we’d need a price adjustment, say a 25% reduction on the lot.
我们可以保留这批货物，并试图找到另一个买家。但是，当然，我们需要调整价格，比如减少25％。
We’d like you to replace all 15 sets as soon as possible. Our customer is waiting for the complete order.
我们希望您尽快更换受损的15套。我们的客户正在等待一份完整的订单。
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