在飞行途中，为确保乘客能有安心舒适的乘机体验，机组服务人员需对乘客的合理需求进行满足。服务包括根据乘客的喜好提供餐食、提供毯子、眼罩、耳塞等用品、售卖免税产品、为特殊需要提供帮助等。在沟通中会运用到哪些常用英语呢？
·提供餐食·
机组服务人员在飞机上进行送餐服务时，需询问乘客是否有忌口或对口味有特别要求，以确保乘客享用合口的飞机餐。此外，乘客也可以向机组服务人员寻求帮助，如冲泡奶粉、提供热水等。
关键词
vegetarian 素食主义者，special 特别的，meal 餐食
举个例子
Excuse me. We're going to serve dinner now. What would you like for dinner?
不好意思。现在我们开始提供晚餐。您晚餐想吃什么？
I'm a vegetarian. I can't eat anything with meat. Do you have anything special for me?
我是素食主义者。我不能吃任何肉食。有什么我可以吃的吗？
We can offer you a vegetarian meal, sir.
先生，我们可以为您提供素食餐。
Could you please help me make a bottle of milk for my baby?
请问您可以帮我的孩子冲一瓶牛奶吗？
·提供毯子、耳塞、眼罩等用品·
飞行时，如若乘客有需求，机组人员应及时提供毯子、耳塞、眼罩等用品；如若不能提供，也应做出相应措施。
关键词
blank 毯子，airflow 冷气，eyeshade 眼罩，shutter 遮光板
举个例子
I'm very tired and sleepy, but I feel a little cold. Could you please give me a blanket?
我又累又困，但是我觉得有点冷。可否给我一个毯子？
Sorry. I'm afraid there are no more blankets left. May I switch off the airflow for you? It'll be warmer shortly.
抱歉。我们没有毯子了。我可以给您关上冷气吗？您很快就会觉得暖和一些。
I'd appreciate it if you could bring me an eyeshade too. I'm not used to light when I sleep.
如果您还能给我拿一个眼罩就太好了。我不习惯睡觉的时候有光。
We have no eyeshade on this flight. May I put the shutter down for you?
这趟航班没有眼罩。我可以帮您把遮光板放下来吗？
·售卖免税产品·
在飞行途中，机组服务人员时常会进行免税产品的售卖，为帮助有需要的乘客选购，了解并掌握以下用语很有必要。
关键词
duty-free item 免税商品，recommend 推荐，UnionPay 银联付款
举个例子
I want to buy some duty-free items. Do you have any recommend?
我想买些免税商品，你有什么推荐吗？
I really like this one. How much is it?
我很喜欢这个。多少钱？
How would you like to pay?
您想怎么支付？
Do you accept UnionPay?
你们接受银联付款吗？
·为特殊需要提供帮助·
乘坐飞机时乘客偶尔会有一些特殊需求，如给婴儿换尿布、行动不便需要搀扶等，机组服务人员要热心提供帮助。
关键词
baby-care platform 婴儿护理台，diaper 尿布，bathroom 洗手间，wheelchair 轮椅，lavatory 洗手间
举个例子
Are there any baby-care platforms in the airplane? I need to change his diaper.
飞机上有婴儿护理台吗？我需要给孩子换尿布。
There's one baby-care platform in each toilet. Would you come with me and let me show you?
每个卫生间都有一个婴儿护理台。您要不要跟我来，我带您看一下，好吗？
I need to go to the bathroom. Even though my seat is close, it's still quite difficult for me to get there.
我需要去洗手间。虽然我的座位离洗手间很近，但我过去还是很难。
We have an on-board wheelchair to help you get to the lavatory. Please wait a moment while I go get it for you!
飞机上有轮椅，可以帮助您前往洗手间。请稍等，我去帮您拿过来！
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