在涉外商务交往中，常常需要电话沟通信息，人们通过电话交流，能对双方的人品、性格和心理有一定的了解和认识。打电话时，若对方当时无法接听，则可以通过电话留言告知关键信息。下面，让我们一起开启新的学习，“精读”电话留言的实用会话吧！
对
话
● ●
Secretary: Morning, Spring Arts & Crafts! How can I help you?
Mr. Smith: May I speak to Emma Li?
Secretary: Sorry, Emma is not in right now. May I have your name?
Mr. Smith: This is Michael Smith from Walmart.
Secretary: Oh, Mr. Smith. Emma was expecting your call this morning, but now she's on her way to Frankfurt.
Mr. Smith: Can I reach her on her mobile?
Secretary: I'm afraid not. Her flight took off 40 minutes ago. But she'll turn on her mobile as soon as she arrives in Frankfurt. That'll be in about 12 hours.
Mr. Smith: Can I leave a message?
Secretary: Of course. Hold on a moment please while I find a pen… OK. Mr. Michael Smith from Walmart.
Mr. Smith: Yes. Please tell Emma we've reviewed your company's website and are particularly interested in porcelain teacups. We'd like to see the latest samples.
Secretary: Porcelain teacups, and latest samples.
Mr. Smith: That's right.
Secretary: OK, I'll make sure she gets the message. Um, Mr. Smith, could you leave your telephone number so that Emma can call you back when she gets your message?
Mr. Smith: Fine, my office number is 0315...
秘书：早上好，这里是春天工艺品有限公司！我能为您做些什么？
史密斯先生：我找艾玛·李。
秘书：不好意思，艾玛现在不在。您能告诉我您的名字吗？
史密斯先生：我是沃尔玛的迈克尔·史密斯。
秘书：哦，史密斯先生。艾玛今早在等您的电话，不过她现在正在去法兰克福的路上。
史密斯先生：我可以通过手机联系她吗？
秘书：恐怕不行。她的航班于40分钟前起飞。但是她抵达法兰克福以后就会开机的。大概是12个小时之后。
史密斯先生：我可以留言吗？
秘书：当然可以。请稍等，我拿支笔……好的。沃尔玛的迈克尔·史密斯先生。
史密斯先生：对的。请告诉艾玛我们已经浏览了贵公司的网站，对你们的陶瓷茶杯很感兴趣。我们想看一下最新的样品。
秘书：陶瓷茶杯，最新样品。
史密斯先生：没错。
秘书：好的，我保证把消息告诉她。嗯，史密斯先生，您可以留下电话号码，以便艾玛收到消息后给您回电吗？
史密斯先生：好的，我的办公电话是0315……
#
脚本分析
(1) porcelain
n. 瓷器，瓷
(2) sample
n. 样品
(3) Emma was expecting your call this morning, but now she's on her way to Frankfurt.
on one's way to...
在去……的路上
(4) Her flight took off 40 minutes ago.
take off
起飞
(5) But she'll turn on her mobile as soon as she arrives in Frankfurt.
turn on
打开
as soon as...
一……就……
(6) Hold on a moment please while I find a pen.
hold on a moment
稍等一下，先别挂断
(7) I'll make sure she gets the message.
make sure
确保
拓展表达
confirm 确认
inquire 询问
quote 报价
order 订单
schedule 日程表
alternation 变换
formality 遵守礼节
reservation 预订
automatic 全自动的
tentative 暂定的
Can I leave a message please?
我可以留言吗？
Can I take your name and number please?
我能记下你的名字和电话号码吗？
He's out for lunch. Would you like to try again in an hour?
他出去吃午餐了。你要不要一小时后再打来?
I will make sure Ms. Black receives your message and returns your call before 3 pm this afternoon.
我会把您的口信告诉布莱克小姐，让她在今天下午3点以前给您回电话。
在电话留言时，最重要的是留下精简且关键的信息。此外，在电话沟通中，态度要礼貌友善，语调要温和，语速要适中，并使用礼貌用语。作为接收电话留言的一方，也要妥善处理，表示出诚恳负责的态度，尽快回复，遵循电话礼仪。
欢迎订阅喜马拉雅“外研职业英语”频道，建议音频和脚本搭配“食用”，收效倍增。
点击下方链接，收听本篇对话哦：
https://www.ximalaya.com/sound/534587223
订阅喜马拉雅“外研职业英语”频道，收获更多职业英语实用表达！