对话
Li Xiang: Hello, is that Alice speaking? This is Li Xiang from China International Travel Service.
Alice: Yes, this is Alice.
Li Xiang: It's ten o'clock already. The plane landed an hour ago but I still haven't seen you. Is there anything wrong?
Alice: Well yes, there seems to be a piece of luggage missing. It hasn't arrived on the luggage carousel. We're not sure what to do.
Li Xiang: Don't worry. Just go to the luggage enquiry desk to ask for help.
Alice: Could you tell me where it is?
Li Xiang: It's in the right-hand corner on the second floor. Don't forget to take the passenger's passport and the luggage tag.
Alice: Thank you.
Li Xiang: Oh, by the way, you will need to describe the luggage.
Alice: OK. I'll go up to the second floor at once.
Li Xiang: See you later.
脚本分析
1. land
着陆
2. luggage carousel
行李传送带
3. passport
护照
4. There seems to be a piece of luggage missing.
好像少了一件行李。
there seems to be…
似乎……
5. Just go to the luggage enquiry desk to ask for help.
去行李咨询台寻求帮助就行了。
ask for sth.
寻求某物
拓展表达
1. light schedule
宽松的日程安排
2. jetlag
时差
3. business card
商务名片
4. security check
安检
5. etiquette for reception
接待礼仪
6. I pick you up at the airport on behalf of…
我谨代表……来机场接您。
7. You could take a good rest to refresh yourself.
您可以好好休息一下以恢复精神。
TIPS
1. Make full preparation before meeting a customer at the airport. (arrival time, guests lists, booking information, visitors' objectives and itinerary, etc.)
去机场接客户前要做好充分的准备工作。(到达时间、游客名单、预订信息、游客的目的及行程等)
2. Don't be humble or pushy, but show respect for them and their customs.
不卑不亢，尊重对方和他们的习俗。
3. Be punctual and keep your promise.
守时，信守诺言。
4. Get ready to help your guests at any moment.
随时准备好为客人提供帮助。
5. Wait for the group with a sign at a place where the guests can easily see you.
在客人很容易看到你的地方挂好接机牌等待。
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